At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing excellent service.
- Company: Zelus is Nike's exclusive partner, creating innovative sports apparel and equipment globally.
- Benefits: Enjoy discounts, a casual work environment, and a friendly team atmosphere.
- Other info: Fluency in English is essential; other languages are a plus. Team spirit is key!
- Why this job: Join a dynamic team focused on growth and collaboration in the sports industry.
- Qualifications: 2 years of customer-focused experience, strong communication, and analytical skills required.
The predicted salary is between 30000 - 42000 £ per year.
Who are we?
Zelus is Nike Inc.’s exclusive strategic partner and dedicated product engine focused on creating innovative apparel and equipment product and services for federations, clubs, teams, athletes and events globally.
As Nike’s licensee, we design, develop and create Nike dual branded products for both grassroots clubs and elite professional teams.
Whether it is team inspired fanwear or innovative on-field kits, our mission is to inspire, connect, and serve every team athlete in the world.
Our European HQ sits in Hilversum, Netherlands and the Zelus UK HQ is based in Altrincham, just outside Manchester. Alongside these hubs, our team stretches across all key global markets. Whether office based or remote, we work as one team at Zelus.
Who are we looking for (position description)?
We are looking for a Marketplace (Customer) Operations Specialist to support us in our global growth ambitions within our Teamsport division. A solutions-oriented individual who embraces collaboration and provides clear and concise communication to internal and external customers.
You should have strong organizational skills with the capability to prioritize tasks, manage competing deadlines, and problems solve using sound judgment and analytical thinking. Proven ability to work well as an individual and as a team player, remaining effective in a dynamic environment.
The successful candidate will thrive in a fast-paced environment, able to multi-task and build strong relationships throughout the Zelus business.
This role is based in our Altrincham office, with a hybrid working pattern of three days in the office (Monday to Wednesday) and two days working remotely (Thursday and Friday).
Who will you work with (key stakeholders)?
This role reports directly to the Marketplace Operations Team Lead under the guidance of the Marketplace Operations Manager. You will be a member of the Marketplace Operations team who provide the critical link between our Supply Chain function and our partner management teams.
You will have frequent contact with all departments, more specifically with the sales, purchasing and logistics teams, as well as with our external customer base. The role also drives relationships with 3rd party providers of screen printing and other post-embellishment services.
What am I going to be responsible for (key accountabilities)?
As a Marketplace Operations Specialist you are responsible for managing customer orders, providing reports and clear order status information directly to customers or through our partner management teams.
Customer service excellence is the name of the game with the aim of delivery in full and on-time. Work cross-functionally to inform shipping decisions and minimise cost impacts. Key contact with 3rd party distribution partners to ensure the timely flow of stock to achieve critical launch requirements.
Ensuring that critical performance KPI’s are monitored, reported and delivered against is a key responsibility. Always evaluating current ways of working and exploring opportunities to deliver continuous process improvement.
What will you bring (experience, skills and qualifications)?
- At least 2 years of directly relevant customer focused work experience.
- Strong verbal and written communication skills.
- Strong analytical and problem-solving skills.
- High level of proficiency with MS Office, especially Excel.
- Detail oriented and self-motivated, with strong organizational skills (multi-tasking)
- Adaptable, flexible and agile you are comfortable working on your own but prefer to accomplish success through working in a team.
- Understanding of Sports, Retail, FMCG Industry is an advantage.
- Fluency in verbal and written English. Other languages are highly desirable.
Why join Zelus?
At Zelus, you’ll have the opportunity to lead with impact, work closely with a globally recognised sports brand partner, and help shape how teamwear product comes to life for athletes worldwide. We offer a collaborative, inclusive culture, strong benefits, and real opportunities for professional growth.
Zelus is proud to be an equal opportunity employer. We welcome and celebrate diversity in all its forms.
If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Please note
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
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Marketplace Operations Specialist in Altrincham employer: Zelus Sport
Zelus Sport is an exceptional employer that prioritises a vibrant workplace culture in Altrincham, offering a unique blend of operational leadership and employee engagement. With a strong focus on health and safety, as well as opportunities for professional growth through event coordination and internal communications, employees are empowered to make a meaningful impact. The company fosters collaboration across teams, ensuring a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Operations Specialist in Altrincham
✨Tip Number 1
Familiarise yourself with the sports and retail industries, especially focusing on customer operations. Understanding the dynamics of these sectors will help you speak the same language as the team at Zelus and demonstrate your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of Zelus or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your analytical skills, particularly with Excel. Being able to showcase your proficiency in data analysis and reporting during discussions will set you apart as a candidate who can contribute effectively from day one.
✨Tip Number 4
Prepare examples of how you've successfully managed customer orders or improved processes in previous roles. Having specific stories ready will help you illustrate your problem-solving abilities and customer service excellence, which are key for this position.
We think you need these skills to ace Marketplace Operations Specialist in Altrincham
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Marketplace Operations Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV:Highlight relevant experience in customer-focused roles, particularly any that demonstrate your organizational and analytical skills. Use specific examples that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a great fit for the Marketplace Operations team and how you can contribute to their goals.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Zelus Sport
✨Showcase Your Customer Service Skills
As a Marketplace Operations Specialist, customer service excellence is crucial. Be prepared to discuss specific examples of how you've successfully managed customer orders and resolved issues in the past. Highlight your ability to communicate clearly and concisely with both internal teams and external customers.
✨Demonstrate Analytical Thinking
This role requires strong analytical skills. During the interview, be ready to explain how you approach problem-solving and decision-making. You might want to share instances where your analytical thinking led to improved processes or outcomes, especially in a fast-paced environment.
✨Emphasise Team Collaboration
Zelus values teamwork, so it's important to convey your ability to work well with others. Share experiences where you've collaborated with different departments, such as sales or logistics, to achieve common goals. This will show that you can thrive in a dynamic environment.
✨Prepare for Questions on Process Improvement
Continuous process improvement is a key responsibility in this role. Be ready to discuss any initiatives you've taken in previous positions to enhance efficiency or reduce costs. This demonstrates your proactive approach and commitment to delivering results.
