At a Glance
- Tasks: Provide first-line technical support and manage IT equipment for a dynamic tech team.
- Company: Join Zelus, Nike's exclusive global licensee, in a creative and passionate environment.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive culture with excellent career advancement opportunities.
- Why this job: Make an impact in the sports industry while developing your IT skills.
- Qualifications: Strong communication skills and basic IT knowledge; previous support experience is a plus.
The predicted salary is between 35374 - 43234 £ per year.
About Zelus
Zelus is Nike Inc.'s exclusive global licensee for teamwear apparel and equipment, serving athletes and teams from grassroots to elite level across football, rugby, basketball, athletics, hockey, and more.
Based in Hilversum, we bring together creative, passionate people to deliver high-quality product for teams around the world — with a Swoosh on every kit.
The role
This role would suit someone in the early stages of their career who is keen to learn, develop new skills, and grow with the support of an experienced team.
We are seeking a Support Agent to join our dynamic Technology team.
This role combines technical support, equipment management, and administrative tasks.
The successful candidate will provide first-line technical support, manage IT equipment and software, and contribute to the development of our Information Security Management System (ISMS) with the Digital Director and Head of Technology.
This role is based in our Altrincham office, with a hybrid working pattern of three days in the office (Monday to Wednesday) and two days working remotely (Thursday and Friday).
Regular travel to our Netherlands office will be required.
What you'll do
- Technical Support
- Provide first-line technical support to employees via our ticketing system (Fresh Service).
- Troubleshoot and resolve a variety of IT issues, including login problems, software malfunctions, and hardware failures.
- Diagnose and resolve laptop-related issues, such as hardware malfunctions, software problems, and network connectivity.
- Triage and prioritize support tickets within the ticketing system.
- Escalate complex issues as needed.
- Maintain accurate and up-to-date records of all support interactions.
- Equipment Management
- Manage the lifecycle of IT equipment, including laptops, printers, and other peripherals.
- Coordinate equipment procurement, deployment, and disposal.
- Assist with the setup and configuration of new equipment and account for employees.
- ISMS Support
- Assist the Digital Director in maintaining and updating ISMS documentation.
- Contribute to the development and implementation of information security policies and procedures.
- Provide analytical support and financial modelling for strategic initiatives and special business projects.
- What you'll bring
- Required Skills and Experience
- Excellent customer service and communication skills.
- Strong problem-solving and troubleshooting abilities.
- Basic understanding of computer hardware and software.
- Ability to prioritize tasks and manage time effectively.
- Attention to detail and organizational skills.
Desirable Skills
- Previous experience in a helpdesk or technical support role.
- Knowledge of ITIL framework.
- Experience with ticketing systems.
- Basic understanding of information security principles.
- Office 365
- Windows and Mac
Why join Zelus?
At Zelus, you'll have the opportunity to lead with impact, work closely with a globally recognised sports brand partner, and help shape how teamwear product comes to life for athletes worldwide.
We offer a collaborative, inclusive culture, strong benefits, and real opportunities for professional growth.
Zelus is proud to be an equal opportunity employer. We welcome and celebrate diversity in all its forms.
If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Please note: Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
IT Support Specialist (Early Career) in Altrincham employer: Zelus Sport
Zelus Sport is an exceptional employer that prioritises a vibrant workplace culture in Altrincham, offering a unique blend of operational leadership and employee engagement. With a strong focus on health and safety, as well as opportunities for professional growth through event coordination and internal communications, employees are empowered to make a meaningful impact. The company fosters collaboration across teams, ensuring a supportive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist (Early Career) in Altrincham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zelus Sport values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zelus Sport might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zelus Sport!
✨Direct Apply to Zelus Sport
Let's not forget to apply directly through the Zelus Sport website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist (Early Career) in Altrincham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zelus Sport.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zelus Sport. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zelus Sport
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
