At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing excellent service.
- Company: Join Zelus, Nike's exclusive partner, and be part of an innovative team.
- Benefits: Enjoy discounts, a casual work environment, and a friendly team atmosphere.
- Other info: Dynamic role with opportunities for professional growth in a diverse team.
- Why this job: Be at the heart of sports apparel innovation and make a real impact.
- Qualifications: 2 years of customer-focused experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Marketplace Operations Specialist role at ZELUS, Authorized Licensee of NIKE, Inc. People & Culture for the brand that aims to put the swoosh on every team athlete.
Zelus is Nike Inc.'s exclusive strategic partner and dedicated product engine focused on creating innovative apparel and equipment product and services for federations, clubs, teams, athletes and events globally. As Nike's licensee, we design, develop and create Nike dual branded products for both grassroots clubs and elite professional teams. Our mission is to inspire, connect, and serve every team athlete in the world.
Our European HQ sits in Hilversum, Netherlands and the Zelus' UK HQ is based in Altrincham, just outside Manchester. Alongside these hubs, our team stretches across all key global markets. Whether office based or remote, we work as one team at Zelus.
We are looking for a Marketplace (Customer) Operations Specialist to support us in our global growth ambitions within our Teamsport division. A solutions-oriented individual who embraces collaboration and provides clear and concise communication to internal and external customers. You should have strong organizational skills with the capability to prioritize tasks, manage competing deadlines, and problems solve using sound judgment and analytical thinking. Proven ability to work well as an individual and as a team player, remaining effective in a dynamic environment. The successful candidate will thrive in a fast-paced environment, able to multi-task and build strong relationships throughout the Zelus business.
This role reports directly to the Marketplace Operations Team Lead under the guidance of the Marketplace Operations Manager. You will be a member of the Marketplace Operations team who provide the critical link between our Supply Chain function and our partner management teams. You will have frequent contact with all departments, more specifically with the sales, purchasing and logistics teams, as well as with our external customer base. The role also drives relationships with 3rd party providers of screen printing and other post-embellishment services.
As a Marketplace Operations Specialist you are responsible for managing customer orders, providing reports and clear order status information directly to customers or through our partner management teams. Customer service excellence is the name of the game with the aim of delivery in full and on-time. Work cross-functionally to inform shipping decisions and minimise cost impacts. Key contact with 3rd party distribution partners to ensure the timely flow of stock to achieve critical launch requirements. Ensuring that critical performance KPI's are monitored, reported and delivered against is a key responsibility. Always evaluating current ways of working and exploring opportunities to deliver continuous process improvement.
At least 2 years of directly relevant customer focused work experience. Strong verbal and written communication skills. Strong analytical and problem-solving skills. High level of proficiency with MS Office, especially Excel. Detail oriented and self-motivated, with strong organizational skills (multi-tasking). Adaptable, flexible and agile you are comfortable working on your own but prefer to accomplish success through working in a team. Understanding of Sports, Retail, FMCG Industry is an advantage. Fluency in verbal and written English. Other languages are highly desirable.
It is important to us that you fit within our team culture. It’s not necessary for you to have a big interest in sport – but being sociable/outgoing/confident will definitely help! We are Team Zelus and are in this together – win and lose.
Zelus offers a generous total rewards package, great benefits including discounts, casual work environment, an inclusive and super-friendly team, and an electric atmosphere for professional development. Zelus is an equal opportunity employer, and we pride ourselves on the diversity of our people. We welcome you, and everything that makes you, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.
Marketplace Operations Specialist in Manchester employer: ZELUS, Authorized Licensee of NIKE, Inc.
Zelus is an exceptional employer that fosters a collaborative and inclusive culture, allowing you to lead impactful projects in the dynamic world of apparel product development. With strong benefits and real opportunities for professional growth, particularly in our Altrincham office, you will work closely with a globally recognised sports brand partner, ensuring your contributions shape teamwear products for athletes worldwide. Join us to be part of a diverse team where your skills and ideas are valued and celebrated.
Contact Details:
ZELUS, Authorized Licensee of NIKE, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Operations Specialist in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ZELUS, Authorized Licensee of NIKE, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ZELUS, Authorized Licensee of NIKE, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ZELUS, Authorized Licensee of NIKE, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Marketplace Operations Specialist in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ZELUS, Authorized Licensee of NIKE, Inc.:This is your chance to really connect with the team at ZELUS, Authorized Licensee of NIKE, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ZELUS, Authorized Licensee of NIKE, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ZELUS, Authorized Licensee of NIKE, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ZELUS, Authorized Licensee of NIKE, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ZELUS, Authorized Licensee of NIKE, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
