At a Glance
- Tasks: Help customers navigate Zelt's platform and solve real problems with empathy.
- Company: Join Zelt, a high-performing startup revolutionising employee management.
- Benefits: Fast-paced environment, autonomy, and opportunities for rapid growth.
- Other info: Collaborate with founders and engineers to enhance user experience.
- Why this job: Make a real impact on customer experience and shape the future of support.
- Qualifications: Enjoy working with people, clear communication, and proactive problem-solving skills.
The predicted salary is between 1200 - 1800 £ per month.
About Zelt: Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll, the only European vendor with that status.
Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You will work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working with people, think in systems, and want to make a difference, this role is for you.
Your role: You will be the first point of contact for customers who need help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start to finish, with the autonomy to act and the support to grow. You are thoughtful, curious, and solution-focused. You do not just close tickets. You remove the need for them next time.
Your tasks:
- Respond to support requests with speed, clarity, and care
- Guide users through Zelt workflows and unblock issues
- Track and improve key metrics like CSAT, response time, and resolution time
- Identify bugs, product gaps, and points of confusion
- Share insights to improve features and internal processes
- Help customers adopt features and optimise how they use Zelt.
Requirements:
- A genuine enjoyment of working with people and helping them succeed
- Clear, calm communication skills, both written and verbal
- A proactive mindset with the confidence to work independently
- Steady under pressure, with a constructive and solution-oriented approach
- A systems thinker who solves problems at the root, not just on the surface
- Bonus: Familiarity with tools like Intercom, analytics platforms, or customer insight software
- Bonus: Experience in people-first environments such as hospitality, reception, or service roles.
Why to join us:
- Be the trusted voice customers rely on when it matters most
- Work closely with product and engineering to improve the user experience
- Optimise customer support functions using the latest tools like AI chatbots
- Join a high-ownership team that values care, speed, and impact
- Grow quickly in a role that shapes how users experience Zelt.
Let’s build something better: If you are ready to support customers with empathy, solve meaningful problems, and help shape how Zelt delivers support, we would love to hear from you.
Customer Support Specialist - Training in London employer: Zelt
Zelt is an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a vital role in enhancing customer experiences. As a Customer Support Specialist, you will enjoy the autonomy to make impactful decisions while receiving robust support for your professional growth. Located in a dynamic startup environment, Zelt offers unique opportunities to work closely with founders and product teams, ensuring that your contributions directly shape the future of the platform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - Training in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. We want you to show off your problem-solving skills and calm communication style!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check our website regularly and apply directly. It shows initiative and enthusiasm, which we love to see.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to express your appreciation and keep you fresh in the interviewer's mind. Plus, it shows you care!
We think you need these skills to ace Customer Support Specialist - Training in London
Some tips for your application 🫡
Show Your Passion for People:In your application, let us know how much you enjoy working with people. Share examples of how you've helped others succeed in the past. This role is all about building trust and guiding customers, so we want to see that passion shine through!
Be Clear and Concise:When writing your application, keep your communication clear and to the point. We appreciate calm and effective communication skills, so make sure your writing reflects that. Avoid jargon and focus on making your message easy to understand.
Highlight Problem-Solving Skills:We love a proactive mindset! In your application, mention specific instances where you've tackled challenges head-on. Show us how you think in systems and solve problems at their root, not just on the surface. This will really resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're keen to join our team at Zelt!
How to prepare for a job interview at Zelt
✨Know the Zelt Platform Inside Out
Before your interview, take some time to explore the Zelt platform. Familiarise yourself with its features and workflows so you can speak confidently about how you would help customers navigate it. This will show your genuine interest in the role and your proactive mindset.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you've successfully resolved issues or guided someone through a complex process. This will demonstrate your problem-solving skills and calm communication style.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to discuss your experience in people-first environments. Share stories that highlight your enjoyment of helping others succeed and how you build trust with customers. This will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about how the team collaborates with product and engineering to improve user experience or what metrics they value most in customer support. This shows your curiosity and eagerness to contribute meaningfully.
