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- Tasks: Help customers navigate Zelt's platform and solve real problems with care.
- Company: Join Zelt, a fast-growing startup revolutionising employee management.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact on customer experience and shape how users interact with Zelt.
- Qualifications: Enjoy working with people, clear communication skills, and a proactive mindset.
- Other info: Work closely with founders and engineers to enhance user experience.
The predicted salary is between 30000 - 48000 £ per year.
Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll – the only European vendor with that status – and we’re expanding fast into the mid‑cap and enterprise space.
This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You’ll work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working with people, think in systems, and want to make a difference, this role is for you.
Your Role
- You will be the first point of contact for customers who need help, answers, or reassurance.
- You will resolve problems, guide users, and turn each interaction into a moment of trust.
- You will work closely with Support, Product, and Engineering to improve workflows and make the platform more intuitive over time.
- You will own customer conversations from start to finish, with the autonomy to act and the support to grow.
- You are thoughtful, curious, and solution‑focused.
- You do not just close tickets. You remove the need for them next time.
Your Tasks
- Respond to support requests with speed, clarity, and care.
- Guide users through Zelt workflows and unblock issues.
- Track and improve key metrics like CSAT, response time, and resolution time.
- Identify bugs, product gaps, and points of confusion.
- Share insights to improve features and internal processes.
- Help customers adopt features and optimise how they use Zelt.
Requirements
- A genuine enjoyment of working with people and helping them succeed.
- Clear, calm communication skills, both written and verbal.
- A proactive mindset with the confidence to work independently.
- Steady under pressure, with a constructive and solution‑oriented approach.
- A systems thinker who solves problems at the root, not just on the surface.
- Bonus: Familiarity with tools like Intercom, analytics platforms, or customer insight software.
- Bonus: Experience in people‑first environments such as hospitality, reception, or service roles.
Why to Join Us
- Be the trusted voice customers rely on when it matters most.
- Work closely with product and engineering to improve the user experience.
- Optimise customer support functions using the latest tools like AI chatbots.
- Join a high‑ownership team that values care, speed, and impact.
- Grow quickly in a role that shapes how users experience Zelt.
If you are ready to support customers with empathy, solve meaningful problems, and help shape how Zelt delivers support, we would love to hear from you.
Customer Support Specialist employer: Zelt
Contact Detail:
Zelt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Zelt's platform, values, and recent updates. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding customers through complex workflows, being clear and calm is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a tricky situation into a positive outcome. This will demonstrate your proactive mindset and ability to think in systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Zelt!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you love helping people. Share any experiences where you've made a difference for customers, as this role is all about creating trust and value.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Highlight Your Problem-Solving Skills: Since this role involves guiding users through complex workflows, share examples of how you've tackled challenges in the past. Show us you're a systems thinker who digs deep to find solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zelt!
How to prepare for a job interview at Zelt
✨Know the Product Inside Out
Before your interview, take some time to explore Zelt's platform. Familiarise yourself with its features and functionalities. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Customer Support Specialist, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully helped someone or resolved a conflict. Highlight your calm communication style and how you approach problem-solving.
✨Demonstrate a Proactive Mindset
Zelt values a proactive approach, so be ready to discuss how you've taken initiative in previous roles. Think of instances where you've identified issues before they became problems or suggested improvements that enhanced customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the support team currently faces. This shows your enthusiasm and helps you gauge if the role is the right fit for you.