At a Glance
- Tasks: Help customers navigate Zelt's platform and solve real problems with care.
- Company: Join a high-performing startup revolutionising employee management.
- Benefits: Opportunity for rapid growth, autonomy, and working with innovative tools.
- Other info: Collaborate closely with founders and engineers in a supportive environment.
- Why this job: Make a real impact on customer experience and shape the future of support.
- Qualifications: Enjoy working with people, clear communication, and proactive problem-solving skills.
The predicted salary is between 1200 - 1800 £ per month.
About Zelt: Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll, the only European vendor with that status.
Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You will work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working with people, think in systems, and want to make a difference, this role is for you.
Your role: You will be the first point of contact for customers who need help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start to finish, with the autonomy to act and the support to grow. You are thoughtful, curious, and solution-focused. You do not just close tickets. You remove the need for them next time.
Your tasks:
- Respond to support requests with speed, clarity, and care
- Guide users through Zelt workflows and unblock issues
- Track and improve key metrics like CSAT, response time, and resolution time
- Identify bugs, product gaps, and points of confusion
- Share insights to improve features and internal processes
- Help customers adopt features and optimise how they use Zelt.
Requirements:
- A genuine enjoyment of working with people and helping them succeed
- Clear, calm communication skills, both written and verbal
- A proactive mindset with the confidence to work independently
- Steady under pressure, with a constructive and solution-oriented approach
- A systems thinker who solves problems at the root, not just on the surface
- Bonus: Familiarity with tools like Intercom, analytics platforms, or customer insight software
- Bonus: Experience in people-first environments such as hospitality, reception, or service roles.
Why to join us:
- Be the trusted voice customers rely on when it matters most
- Work closely with product and engineering to improve the user experience
- Optimise customer support functions using the latest tools like AI chatbots
- Join a high-ownership team that values care, speed, and impact
- Grow quickly in a role that shapes how users experience Zelt.
Let’s build something better: If you are ready to support customers with empathy, solve meaningful problems, and help shape how Zelt delivers support, we would love to hear from you.
Customer Support Specialist - Training in City of London employer: Zelt
Zelt is an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a vital role in enhancing customer experiences. As a Customer Support Specialist, you will enjoy the autonomy to make impactful decisions while receiving robust support for your professional growth. Located in a dynamic startup environment, Zelt offers unique opportunities to work closely with founders and product teams, ensuring that your contributions directly shape the future of the platform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - Training in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Keep it short, sweet, and focused on how you can add value.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Show them why you’d be a great fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference.
We think you need these skills to ace Customer Support Specialist - Training in City of London
Some tips for your application 🫡
Show Your Passion for People:In your application, let us know how much you enjoy working with people. Share examples of how you've helped others succeed in the past. This role is all about building trust and guiding customers, so we want to see that passion shine through!
Be Clear and Concise:When writing your application, keep your communication clear and to the point. We appreciate calm and effective communication skills, so make sure your writing reflects that. Avoid jargon and focus on making your message easy to understand.
Highlight Problem-Solving Skills:We love a proactive mindset! In your application, mention specific instances where you've tackled challenges head-on. Show us how you think in systems and solve problems at their root, not just on the surface. This will resonate well with our approach to customer support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen to join our team at Zelt!
How to prepare for a job interview at Zelt
✨Know the Zelt Platform Inside Out
Before your interview, take some time to explore the Zelt platform. Familiarise yourself with its features and workflows so you can speak confidently about how you would guide customers through them. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully helped others in the past. Think of specific situations where you turned a challenging customer experience into a positive one. This will highlight your ability to build trust and rapport.
✨Showcase Your Problem-Solving Mindset
Zelt values a proactive approach to problem-solving. Be ready to discuss how you identify root causes of issues rather than just treating symptoms. You might even want to prepare a few scenarios where you’ve improved processes or resolved complex problems in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your curiosity about the company and the role. Inquire about how the team collaborates with product and engineering, or what metrics they focus on for customer success. This demonstrates your eagerness to contribute meaningfully to Zelt.
