At a Glance
- Tasks: Help customers navigate Zelt's platform and solve real problems daily.
- Company: Join a fast-growing startup recognised as a High Performer in HR and Payroll.
- Benefits: Full-time role with opportunities for growth and impact in customer experience.
- Other info: Office-based in London Victoria, with a focus on empathy and problem-solving.
- Why this job: Be the trusted voice for customers and shape their experience with Zelt.
- Qualifications: Enjoy working with people, clear communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 € per year.
Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll, the only European vendor with that status.
This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You’ll work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working with people, think in systems, and want to make a difference, this role is for you.
Your role:
- You will be the first point of contact for customers who need help, answers, or reassurance.
- You will resolve problems, guide users, and turn each interaction into a moment of trust.
- You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time.
- You will own customer conversations from start to finish, with the autonomy to act and the support to grow.
- You are thoughtful, curious, and solution-focused.
- You do not just close tickets. You remove the need for them next time.
- Respond to support requests with speed, clarity, and care.
- Guide users through Zelt workflows and unblock issues.
- Track and improve key metrics like CSAT, response time, and resolution time.
- Identify bugs, product gaps, and points of confusion.
- Share insights to improve features and internal processes.
- Help customers adopt features and optimise how they use Zelt.
Requirements:
- A genuine enjoyment of working with people and helping them succeed.
- Clear, calm communication skills, both written and verbal.
- A proactive mindset with the confidence to work independently.
- Steady under pressure, with a constructive and solution-oriented approach.
- A systems thinker who solves problems at the root, not just on the surface.
- Bonus: Familiarity with tools like Intercom, analytics platforms, or customer insight software.
- Bonus: Experience in people-first environments such as hospitality, reception, or service roles.
Why to join us:
- Be the trusted voice customers rely on when it matters most.
- Work closely with product and engineering to improve the user experience.
- Optimise customer support functions using the latest tools like AI chatbots.
- Join a high-ownership team that values care, speed, and impact.
- Grow quickly in a role that shapes how users experience Zelt.
Let’s build something better: If you are ready to support customers with empathy, solve meaningful problems, and help shape how Zelt delivers support, we would love to hear from you. This role is full-time and office-based (London Victoria).
Customer Support Specialist London · Fulltime employer: Zelt Technology Limited
Zelt is an exceptional employer that fosters a collaborative and innovative work culture, where every team member plays a vital role in enhancing customer experiences. Located in the heart of London, employees benefit from a vibrant environment that encourages personal growth and professional development, with opportunities to work closely with founders and product teams. Join us to be part of a high-ownership team that values empathy, speed, and impactful contributions, all while utilising cutting-edge tools to optimise customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist London · Fulltime
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. Think about how you'd handle tricky situations and be ready to share your thought process.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your problem-solving skills and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Support Specialist London · Fulltime
Some tips for your application 🫡
Show Your Passion for Customer Support:When writing your application, let us know why you love helping people. Share specific examples of how you've made a difference in previous roles. We want to see that genuine enjoyment of working with customers!
Be Clear and Concise:Make sure your written communication is clear and to the point. Use simple language and avoid jargon. Remember, we value calm communication skills, so keep it friendly and professional!
Highlight Your Problem-Solving Skills:We’re looking for someone who can think in systems and solve problems at the root. In your application, mention times when you’ve tackled complex issues and how you approached them. Show us your proactive mindset!
Tailor Your Application to Us:Take a moment to research Zelt and our platform. Tailor your application to reflect how your skills and experiences align with our mission. We love seeing candidates who take the time to understand what we do!
How to prepare for a job interview at Zelt Technology Limited
✨Know the Zelt Platform Inside Out
Before your interview, take some time to explore the Zelt platform. Familiarise yourself with its features and functionalities. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully helped customers in the past. Highlight your communication skills and your ability to remain calm under pressure. Think of specific situations where you turned a negative experience into a positive one.
✨Demonstrate Problem-Solving Abilities
Zelt values a proactive mindset, so come ready to discuss how you approach problem-solving. Prepare to talk about times when you identified issues and implemented solutions that improved processes or customer experiences. This will show that you think in systems and can tackle challenges at their root.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use, or how they measure success in customer support. This demonstrates your enthusiasm for the role and helps you understand if Zelt is the right fit for you.
