At a Glance
- Tasks: Drive customer success, manage relationships, and unlock growth opportunities.
- Company: Dynamic company focused on customer value and innovation.
- Benefits: Competitive salary, bonus, healthcare, pension, and lifestyle support.
- Other info: Join a growing team and make a real impact in a collaborative environment.
- Why this job: Shape customer success delivery and influence commercial outcomes.
- Qualifications: Experience in Customer Success or Account Management, strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Are you a commercially driven Customer Success professional who thrives on building strong relationships, driving retention, and unlocking growth opportunities? We’re looking for a Customer Success Manager (CSM) to take ownership of our UK DAS (Driving Advice System) customer base - leading the full post-implementation lifecycle, from renewals and contract management through to customer growth and value realisation. This is a fantastic opportunity to shape and grow a Customer Success function, working at the heart of the business and partnering with sales, product, and delivery teams to deliver measurable impact.
Why This Role?
- Play a key role in driving recurring revenue and commercial performance
- Build and embed a scalable Customer Success function
- Own customer relationships end-to-end
- Work in a collaborative, cross-functional environment
- Be part of a business focused on customer value, innovation, and long-term growth
How You’ll Add Value
- Commercial Ownership & Contract Management
- Own and manage the commercial lifecycle across all UK DAS customers
- Lead renewals (Support & Maintenance) with a proactive, structured approach
- Ensure clear contract governance-scope, obligations, and commercial risks
- Act as the internal owner of contract performance and customer positioning
- Customer Success & Experience
- Build and deliver a structured Customer Success framework
- Create and manage customer success plans and engagement models
- Lead onboarding, transition to support, and ongoing lifecycle engagement
- Revenue Growth & Expansion
- Identify and deliver back-to-base (existing customer) sales opportunities
- Engage customers to uncover needs and position solutions
- Partner closely with Sales and Account Management on upsell and cross-sell activity
- Own revenue targets across renewals and customer growth
- Data, Insights & Reporting
- Develop data-driven customer success reporting (usage, adoption, risk, NPS)
- Use insights to prioritise engagement and inform decisions
- Deliver executive-ready reporting and commercial insight
- Customer Advocacy & Leadership
- Act as the voice of the customer internally
- Coordinate issue resolution across support and technical teams
- Lead customer reviews, commercial check-ins, and executive engagement
What You’ll Bring to the Role
- Proven experience in Customer Success, Account Management, or Commercial Operations within a technology, software, or rail environment
- Strong track record managing renewals, recurring revenue, and customer growth
- Experience building or scaling Customer Success functions
- Commercially astute, with confidence in managing contracts and customer relationships
- Data-driven mindset-comfortable using metrics, dashboards, and NPS
- Excellent stakeholder management, able to influence at both operational and executive levels
- Strong communication, negotiation, and problem-solving skills
- Highly organised with the ability to manage multiple customer accounts and priorities
Desirable: Understanding of the UK rail sector
What You’ll Get in Return
In return we will offer a competitive salary along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, as well as many initiatives to support a healthy lifestyle. This is more than a Customer Success role - it’s an opportunity to shape how customer success is delivered, influence commercial outcomes, and play a key part in a growing, customer-focused organisation. If you’re excited by the opportunity to own customer relationships, drive growth, and build something impactful, we’d love to hear from you.
Customer Success Manager in Portsmouth employer: Zelra
As a Customer Success Manager at our innovative company, you will thrive in a collaborative environment that prioritises customer value and long-term growth. We offer a competitive salary and a comprehensive benefits package, including a discretionary bonus and private pension scheme, alongside ample opportunities for professional development and the chance to shape a vital function within the business. Join us in making a meaningful impact while enjoying a supportive work culture focused on health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Success Manager. Highlight your achievements in driving growth and retention, and don’t forget to share specific examples that demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our team. Don’t miss out on the chance to shape the future of customer success with us!
We think you need these skills to ace Customer Success Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Success, especially around renewals and customer growth. We want to see how your skills align with our needs, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive retention and unlock growth opportunities. Use metrics where possible to show the impact you’ve made – numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so showing your communication style and approachability can really set you apart from the crowd.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Zelra
✨Know Your Customer Success Framework
Before the interview, make sure you understand the key components of a successful Customer Success framework. Be ready to discuss how you would build and implement such a framework for the UK DAS customer base, highlighting your previous experiences and successes.
✨Showcase Your Commercial Acumen
Prepare examples that demonstrate your ability to manage renewals and drive revenue growth. Think about specific situations where you identified upsell opportunities or successfully managed contracts, and be ready to share these stories during the interview.
✨Data-Driven Decision Making
Familiarise yourself with metrics and reporting tools relevant to Customer Success. Be prepared to discuss how you’ve used data to inform your strategies in the past, and how you would apply this approach to enhance customer engagement and satisfaction.
✨Engage with Stakeholders
Highlight your experience in stakeholder management by preparing examples of how you've influenced decisions at various levels. Be ready to discuss how you would collaborate with sales, product, and delivery teams to ensure a seamless customer experience.
