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- Tasks: Lead complex payroll queries and mentor colleagues while improving payroll processes.
- Company: Join Zellis, the largest provider of Payroll and HR software in the UK & Ireland.
- Benefits: Enjoy competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Other info: Hybrid working model with a supportive and inclusive culture.
- Why this job: Make a real impact on payroll delivery and support a diverse team.
- Qualifications: Significant payroll experience and a passion for coaching others.
The predicted salary is between 40000 - 50000 £ per year.
Be the expert others turn to. Make a real difference to payroll delivery. We are looking for an experienced Senior Payroll Practitioner to join our Managed Services team in Birmingham. This is a hands-on, senior role for someone who enjoys solving complex problems, supporting others and raising the standard of payroll delivery. You will be a go-to expert for complex payroll queries and escalations, while also playing a key role in developing colleagues, improving processes and shaping how payroll services are delivered across the business. This role works closely with teams in the UK, ROI & India, so collaboration, knowledge sharing and consistency are central to what you will do.
Working Pattern
This is a full-time, permanent role operating in a hybrid working pattern. You will be required to attend the Birmingham, Rubery office two days a week.
What you will be doing
- Take ownership of complex and urgent payroll queries and escalations, providing expert guidance and resolution.
- Support and mentor colleagues at all levels through floor walking, side-by-side coaching and targeted training.
- Keep up to date with changes in payroll and HR legislation, tooling and customer expectations, sharing insight with the wider team and management.
- Embed new legislation, processes and ways of working into operational teams.
- Review payroll processes and identify opportunities to streamline and improve them through automation and transformation activity.
- Maintain training and skills matrices to highlight knowledge gaps and development needs.
- Use data and analytics to support service delivery, trend analysis and deeper investigations into issues.
- Carry out incident reviews and recommend solutions to prevent repeat issues.
- Support quality assurance activity across case management and telephony.
- Play an active role in year-end payroll activity.
What we are looking for
We are looking for someone with strong payroll expertise who enjoys sharing knowledge and improving how things are done. You will ideally bring:
- Significant experience working in payroll services.
- CIPP qualification or equivalent practical experience.
- Strong knowledge of payroll legislation, including sector-specific insight.
- Experience coaching, training or supporting others in a payroll environment.
- Good understanding of HCM systems, including configuration and optimisation.
- Experience working with IT-related incidents, requirements or change activity.
Benefits & Culture
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.
Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:
- A competitive base salary.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
If you are an experienced payroll professional who enjoys solving problems, supporting others and improving service delivery, we would love to hear from you. Apply now and be part of a team that takes pride in getting payroll right.
Senior Payroll Practitioner employer: Zellis
Contact Detail:
Zellis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Payroll Practitioner
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with complex payroll queries and how you've improved processes in the past. This is your time to shine!
✨Tip Number 3
Don’t forget to ask questions! During interviews, inquire about their payroll systems and how they handle challenges. This shows your genuine interest and helps you assess if the company aligns with your values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team at Zellis, where we value collaboration and continuous learning.
We think you need these skills to ace Senior Payroll Practitioner
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your payroll expertise in your application. We want to see how your experience aligns with the role, especially when it comes to solving complex payroll queries and mentoring others.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zellis
✨Know Your Payroll Stuff
Make sure you brush up on your payroll legislation and processes before the interview. Being able to discuss recent changes or challenges in payroll will show that you're not just knowledgeable but also passionate about the field.
✨Showcase Your Mentoring Skills
Since this role involves supporting and mentoring colleagues, be prepared to share examples of how you've successfully coached others in the past. Highlight specific situations where your guidance made a difference in someone's performance or understanding.
✨Be Ready for Complex Scenarios
Expect to tackle some complex payroll queries during the interview. Think through potential scenarios you might face in the role and how you would approach solving them. This will demonstrate your problem-solving skills and expertise.
✨Emphasise Collaboration
Given the collaborative nature of the role, be ready to discuss how you've worked with teams across different locations. Share experiences that highlight your ability to communicate effectively and share knowledge, as this is key to success in this position.