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- Tasks: Lead payroll operations, ensuring efficiency and compliance while driving digital transformation.
- Company: Join a forward-thinking company focused on innovation and employee satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by transforming payroll services and enhancing customer experiences.
- Qualifications: Experience in payroll management, strong leadership skills, and a passion for digital innovation.
- Other info: Opportunity to work with AI tools and drive continuous improvement in payroll operations.
The predicted salary is between 36000 - 60000 £ per year.
The Head of Payroll Services and Transformation is responsible for managing the financial performance, operational efficiency, and quality of payroll services provided to an assigned group of clients. This role focuses on maintaining compliance, delivering efficient payroll processes, and supporting ongoing improvements. The successful candidate will ensure that customer experience, colleague satisfaction, and operational standards are consistently met, while supporting continuous improvement and digital transformation initiatives in payroll operations. The role also requires the effective utilisation of data insights to support decision making and ongoing enhancements to services. In addition, the Head of Payroll Services and Transformation will collaborate closely with our offshore operation to ensure seamless integration, consistent service delivery, and effective communication across all teams.
Key Responsibilities:
- To oversee and manage the payroll service operations, making sure KPIs and SLAs are exceeded, plus successful onboarding of new clients.
- Manage the financial performance of payroll operations, including budgeting, forecasting, cost management, and meeting efficiency targets.
- Maintain high standards in customer experience by addressing stakeholder needs, monitoring service delivery, and responding effectively to feedback.
- Support colleague engagement and development within the payroll team, fostering a cooperative and positive working environment.
- Operational excellence is maintained through process management, compliance with statutory and company standards, and implementation of control measures.
- Lead and manage the payroll teams and Managers, promoting accountability and professionalism.
- Serve as the subject matter expert for payroll compliance, governance, and best practices, providing guidance to stakeholders.
- Manage end-to-end payroll operations across multiple jurisdictions, with timely and accurate payroll processing.
- Support the implementation of transformation programs, including automation and adoption of new payroll technologies.
- Communicate payroll and transformation activities clearly to colleagues and stakeholders.
- Act as the escalation point for the resolution of customer complaints related to payroll services.
- Utilise data insights and analytics to inform decisions, monitor performance, identify opportunities for improvement, and drive operational and financial outcomes.
Skills & Experience:
- Experience managing large-scale payroll operations, preferably across multiple jurisdictions.
- Knowledge of UK payroll legislation and payroll compliance requirements.
- Proven track record in supporting transformation initiatives while maintaining business-as-usual activities.
- Familiarity with payroll technology platforms and digital improvement processes.
- Strong leadership, team management, and stakeholder communication skills.
- Sound analytical and financial skills, with the ability to use data and insights for decision-making and improvement.
- A proven track record in Data-Driven Decision Making.
- Professional payroll qualification (e.g., CIPP) highly desirable.
- A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world.
- You’ll be adept at using AI tools, able to demonstrate examples of where you’ve utilised AI to improve your output or delivery efficiency, and you embrace the opportunity to learn more about how AI can drive enhancements in the way we work.
Head of Payroll Services and Transformation in Peterborough employer: Zellis
Contact Detail:
Zellis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Payroll Services and Transformation in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and finance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing payroll operations and transformation initiatives. This will give potential employers a clear picture of what you bring to the table and how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising a position. Express your enthusiasm for their work and how your skills align with their goals—especially in areas like compliance and operational efficiency.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Head of Payroll Services and Transformation. Make sure to check it out regularly and apply through us to increase your chances of landing that dream job!
We think you need these skills to ace Head of Payroll Services and Transformation in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Payroll Services and Transformation role. Highlight your experience in managing payroll operations, compliance, and transformation initiatives. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved payroll processes or led teams to success. Let us know how you can contribute to our mission!
Showcase Your Data Skills: Since data insights are key for this role, make sure to highlight your analytical skills. Share examples of how you've used data to drive decisions or improve services. We love seeing candidates who can leverage data effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Zellis
✨Know Your Numbers
As the Head of Payroll Services and Transformation, you'll need to demonstrate your financial acumen. Brush up on key metrics like KPIs and SLAs relevant to payroll operations. Be ready to discuss how you've managed budgets and forecasts in previous roles.
✨Showcase Your Compliance Knowledge
Familiarity with UK payroll legislation is crucial. Prepare examples of how you've ensured compliance in past positions. This will show that you understand the importance of maintaining high standards in payroll services.
✨Emphasise Transformation Experience
This role focuses heavily on transformation initiatives. Be prepared to share specific instances where you've led or supported digital improvements in payroll processes. Highlight any experience with automation and new payroll technologies.
✨Data-Driven Decision Making
Utilising data insights is key for this position. Come equipped with examples of how you've used data analytics to inform decisions and drive operational improvements. This will demonstrate your analytical skills and ability to leverage data effectively.
