Payroll & HR Administrator in Derby

As a Payroll & HR Administrator, you will be responsible for answering both telephone and case management queries, communicating directly with our customers accurately, in a timely manner and within agreed SLAs. The role will support and help our customers by ensuring that the information provided is clear, accurate and consistent, as well as supporting improved ways of working, ultimately enhancing the payroll by reducing errors and volume of queries.

Responsibilities:

• Monitoring and responding to any outstanding customer queries, ideally with a first call resolution or escalating complex queries when required.
• Playing a key part of the daily payroll and HR Admin schedule, escalating any overdue tasks for support as well as updating the information in ResourceLink.
• Quality Assurance of onshore and offshore work, auditing against current standard operating procedures.
• Support with the resolution of any service issues, supporting the resolution, updating of process maps and Standard Operating Processes (SOPs) or DWIs.
• Identifying and actioning any opportunities for process improvements.
• Ensuring contractual SLAs are achieved.

Skills & Experience:

• Proven experience in a Payroll Administration role.
• Prior experience within a contact centre, customer service or shared service environment.
• Advanced user of Microsoft Office applications, especially Excel.
• Experience using case management tools, such as ServiceNow or Zendesk.
• Demonstrable knowledge of UK & ROI payroll processing and legislation.
• CIPP qualifications would be advantageous, but not essential.

Benefits & Culture:

At Zellis we create market-leading HR & Payroll products and services, with almost half (42%) of the FTSE100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join and belong, which were defined with input from all of our 2,000 colleagues. We live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.