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- Tasks: Provide expert payroll support and enhance customer experience through effective case management.
- Company: Join Zellis, the largest provider of Payroll and HR software in the UK & Ireland.
- Benefits: Enjoy a competitive salary, 25 days leave, private medical insurance, and flexible benefits.
- Why this job: Be part of a progressive team that values learning and collaboration in a tech-savvy environment.
- Qualifications: Experience in payroll processing or customer support with a passion for technology.
- Other info: Dynamic workplace with opportunities for growth and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
As a Payroll Customer Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders—HR/Payroll managers, Finance, IT professionals—to resolve issues, improve service delivery, and enhance the customer experience.
We will provide full product training, supported by your team, but you’ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment.
Key Responsibilities- Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement.
- Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
- Knowledge Sharing: Knowledge Article creation.
- Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
- Travel & Flexibility: Occasional travel to Zellis/customer may be required. Occasional on-call support (evenings/weekends) on a rota basis.
- Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice.
- Proven experience in customer service or customer support role.
- Proficient with Payroll & case management software as well as the Microsoft suite of products.
- Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS).
- A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world.
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.
Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.
We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:
- A competitive base salary.
- 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Customer Support Agent- Payroll in Almondsbury employer: Zellis
Contact Detail:
Zellis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent- Payroll in Almondsbury
✨Tip Number 1
Get to know the company inside out! Research Zellis, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer support skills! Think about common payroll issues and how you would resolve them. Role-playing with a friend can help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Zellis employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Zellis team.
We think you need these skills to ace Customer Support Agent- Payroll in Almondsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Payroll Customer Support Agent role. Highlight your relevant experience in payroll processing and customer support, and show us how you can bring value to our team at Zellis.
Show Off Your Tech Savvy: Since we’re looking for someone tech-savvy, don’t forget to mention any experience you have with payroll software and case management tools. Let us know how comfortable you are with technology and your eagerness to learn more!
Demonstrate Your Customer Service Skills: We want to see your passion for delivering excellent customer service. Share specific examples of how you've resolved issues or improved customer experiences in previous roles. This will help us understand how you can contribute to our mission at Zellis.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Zellis
✨Know Your Payroll Stuff
Brush up on your payroll knowledge before the interview. Be ready to discuss payroll legislation, best practices, and any relevant software you've used. This will show that you’re not just tech-savvy but also have a solid understanding of the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer support. Highlight how you resolved issues, managed cases, and ensured customer satisfaction. This will demonstrate your ability to handle the responsibilities of a Payroll Customer Support Agent.
✨Embrace the Tech
Familiarise yourself with the specific payroll and case management software mentioned in the job description. If you can, try to get hands-on experience or at least watch tutorials. Being able to speak confidently about these tools will set you apart from other candidates.
✨Be Ready for Collaboration Questions
Since collaboration is key in this role, think of times when you worked effectively with others, especially in a team setting. Prepare to discuss how you contributed to team meetings or helped drive improvements, as this aligns with Zellis's values of being 'unstoppable together' and 'always learning.'
