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- Tasks: Lead implementation projects, manage customer relationships, and support sales growth.
- Company: Join Zellis, the largest provider of Payroll and HR software in the UK & Ireland.
- Benefits: Enjoy a competitive salary, flexible benefits, and 25 days annual leave plus your birthday off.
- Why this job: Be part of a progressive culture that values learning, teamwork, and making an impact.
- Qualifications: Experience in managing large-scale implementations and leading multi-disciplinary teams is essential.
- Other info: Opportunity to work with top clients and influence key projects in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
As an Implementati on Engagement Manager you\’ll support the Engagement Directors, responsible for implementation project governance, customer relationship management, and supporting sales growth in one or more of three market segments strategic & enterprise, mid-market, or public sector.Additionally, you may be asked to support on key internal transformation programmes. In this highly customer facing role, you\’ll support the implementation project teams and the commercial / sales teams on an engagement-by-engagement basis to achieve the outcomes committed to the customer. You\’ll need to be extremely credible with customers, have a strong growth and governance track record, and be able to energise and motivate a team who have come together for the specific engagement. Under the overall governance of the Engagement Directors, you\’ll own the project P&L, customer satisfaction, and achievement of customer benefits and Zellis implementation quality measures. You must be able to manage customer dissatisfaction swiftly and effectively without creating unnecessary commercial exposure for Zellis. You\’ll also be expected to build close working relationships with the Engagement Directors, as well as Commercial, Technology and Managed Service teams. You\’ll bring gravitas,…
Implementation Engagement Manager employer: Zellis Careers
Contact Detail:
Zellis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engagement Manager
✨Tip Number 1
Familiarize yourself with the HR & Payroll software industry. Understanding the key players, trends, and challenges in this space will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals who have experience in implementation management or similar roles. Attend industry events or webinars to connect with others in the field, as personal referrals can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale implementations in the past. Highlight your ability to lead multi-disciplinary teams and achieve KPIs, as these are crucial for the Implementation Engagement Manager role.
✨Tip Number 4
Showcase your customer relationship management skills. Be ready to explain how you've handled customer dissatisfaction in previous roles and how you ensured positive outcomes, as this is a key aspect of the job at Zellis.
We think you need these skills to ace Implementation Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing implementation projects, particularly in software or managed services. Emphasize your track record in customer relationship management and governance.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the responsibilities outlined. Mention specific experiences where you successfully led teams or managed customer satisfaction.
Showcase Leadership Skills: Highlight instances where you've led multi-disciplinary teams or managed large-scale implementations. Use metrics to quantify your achievements, such as project budgets or employee volumes.
Research Zellis: Familiarize yourself with Zellis' products and services, especially in HR & Payroll. Understanding their market position and values will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at Zellis Careers
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in leading medium to large-scale implementations. Highlight specific projects where you managed KPIs, objectives, and financial measures, especially those involving significant employee volumes and budgets.
✨Demonstrate Customer-Centricity
Since this role is highly customer-facing, share examples of how you've successfully managed customer relationships and resolved dissatisfaction. Emphasize your ability to act as the voice of the customer internally and exceed their expectations.
✨Highlight Team Leadership Experience
Discuss your experience in leading multi-disciplinary teams. Provide examples of how you've motivated and energized teams to achieve project goals, particularly in a collaborative environment with various stakeholders.
✨Understand Zellis' Market Position
Familiarize yourself with Zellis' products and services, especially in HR & Payroll software. Be ready to discuss how your skills and experiences align with their vision of being a leader in pay, reward, analytics, and people experiences.
