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- Tasks: Manage escalated product issues and troubleshoot complex technical challenges.
- Company: Dynamic fintech company focused on excellent service delivery.
- Benefits: Competitive salary and great growth opportunities.
- Why this job: Join a team that enhances customer experience in the fintech space.
- Qualifications: Strong technical background with AWS, SQL, and incident response skills.
- Other info: Collaborative environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
A fintech company in the UK is seeking a Senior Application Support Engineer to ensure excellent service delivery. This role involves managing escalated product issues, troubleshooting complex technical challenges, and collaborating with various teams to enhance the customer experience.
Ideal candidates have strong technical backgrounds, knowledge of AWS, SQL, incident response skills, and experience in customer-facing software environments. The position offers a competitive salary and growth opportunities.
Senior Fintech App Support Engineer – Incident & Automation employer: Zeller
Contact Detail:
Zeller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Fintech App Support Engineer – Incident & Automation
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with AWS, SQL, and incident response techniques. Consider doing some hands-on practice or online courses to boost your confidence before interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle escalated product issues or troubleshoot complex challenges. Practising your responses can help you stand out as a candidate who’s ready to tackle real-world problems.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior Fintech App Support Engineer – Incident & Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Senior Fintech App Support Engineer role. We want to see how your background in AWS, SQL, and incident response can shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical challenges and improved customer experiences in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully managed escalated product issues. We love seeing how you approach troubleshooting and what strategies you use to resolve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zeller
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around AWS and SQL. Be ready to discuss specific scenarios where you've tackled complex issues in previous roles. This will show that you not only understand the technology but can also apply it effectively.
✨Prepare for Incident Scenarios
Think of a few examples where you've successfully managed escalated product issues or responded to incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills clearly.
✨Showcase Your Customer-Facing Experience
Since this role involves enhancing customer experience, be prepared to share stories about how you've interacted with clients or users. Highlight any feedback you've received and how you used it to improve service delivery.
✨Collaborate and Communicate
This position requires working with various teams, so demonstrate your collaboration skills. Think of examples where you've worked cross-functionally to resolve issues or improve processes. Good communication is key, so practice articulating your thoughts clearly.
