At a Glance
- Tasks: Manage payment disputes and ensure seamless operations in a fast-paced fintech environment.
- Company: Join Zeller, a rapidly growing fintech redefining business banking in the UK.
- Benefits: Competitive salary, equity options, and endless learning opportunities.
- Other info: Diverse and supportive work culture with excellent career growth potential.
- Why this job: Make a real impact on financial services for UK businesses while working with a global team.
- Qualifications: 2+ years in payment operations with strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We believe that businesses of all sizes deserve better financial and payment products and services. Traditionally, businesses are let down by slow applications, protracted onboarding, opaque pricing, restrictive contracts and outdated solutions that no longer meet the innovative requirements of modern business. We started our journey four years ago and have since helped tens of thousands of Australian businesses reduce the complexity and time taken to take and make payments, manage complex fleets of payment hardware, store and save money and lead the conversation in business-to-business fintech. We’re now expanding our capabilities into the United Kingdom.
Our company is backed by leading global VCs and brings together experienced payment and tech industry professionals who are aiming to redefine business banking and the way businesses get paid by their customers. If you are passionate, curious, hungry and seeking an opportunity to make your mark on Fintech in the United Kingdom, we’d love to talk to you. This is a unique opportunity to shape, direct and build better financial services for all UK businesses.
Zeller is searching for a Payment Operations Analyst to join our team. Reporting to the Payment Operations and Treasury Lead, you'll play an instrumental role in shaping and growing Zeller's payment operations. This is a hands-on, strategic position where you’ll be a key part of ensuring our payment processes are seamless and secure. You’ll investigate disputes and transaction issues, becoming the go-to expert for providing clear and timely responses to customers, vendors, and internal teams. Your work will be crucial in ensuring compliance with financial regulations and building trust with our merchants. This role is ideal for a detail-oriented problem-solver who thrives in a fast-paced environment. Your strong analytical skills and ability to communicate complex information will be key to your success.
Responsibilities:
- Disputes Management: Monitor and manage the dispute process for various payment rails including Mastercard, Visa, FPS, BACs whilst ensuring compliance and high customer satisfaction. Promptly elevate issues affecting payment operations, collaborating with internal and external teams for resolution.
- Reporting & Governance: Ensure daily and monthly reconciliation of internal accounts is accurate and timely. Perform payment rails reporting in compliance with regulatory obligations. Continuously recommend and enhance procedures, document processes, and refine SLAs. Assist in developing business requirements for product enhancements.
- Stakeholder & Merchant Relations: Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects. Coordinate with merchants for debt recovery.
Experience and skills:
- Minimum 2 years of experience in payment operations.
- Proficiency in card dispute resolution, as well as BACS and FPS dispute processes.
- Experience in implementing process improvements and handling escalation procedures.
- Challenges the status quo, working autonomously and collaboratively.
- Excellent communication and stakeholder engagement skills.
- Highly organised, disciplined, and detail-obsessed.
- Proven reliability in data processing, problem-solving, and meeting deadlines.
Bonus points:
- Experience in high-growth environments, Financial Services, or EMI / Payments.
- Proficiency in SQL and BI tools.
- Understanding of UK safeguarding rules.
Like the rest of the team, you’ll benefit from:
- An opportunity to shape and build the future of Zeller from the ground up in the UK.
- A competitive salary package, including equity from an early stage.
- A balanced, progressive, and supportive work environment.
- Endless learning and development opportunities.
- Excellent parental leave and other leave entitlements.
- Being part of a fast-growing and ambitious scale-up.
At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team. We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Payment Operations Analyst employer: Zeller
Zeller is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fintech sector. With a focus on employee growth and development, team members are encouraged to take initiative and contribute to building a high-performing sales team in the UK. The collaborative environment and commitment to excellence make Zeller an attractive place for driven individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those already working at Zeller. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your payment operations knowledge. Be ready to discuss specific challenges you've faced and how you tackled them. Show us you're the detail-oriented problem-solver we need!
✨Tip Number 3
Don’t just wait for the job to come to you. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar!
✨Tip Number 4
Be yourself during the interview! We want to see your passion and curiosity shine through. Share your ideas on how to improve payment processes and make an impact in the fintech world.
We think you need these skills to ace Payment Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in payment operations. We want to see how your skills align with our mission to redefine business banking!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled disputes or transaction issues in the past. We love detail-oriented problem-solvers who can think on their feet!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex information—show us you can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Zeller.
How to prepare for a job interview at Zeller
✨Know Your Payment Processes
Make sure you brush up on your knowledge of payment operations, especially around dispute management for various payment rails like Mastercard and Visa. Being able to discuss these processes confidently will show that you're not just familiar with the role but also genuinely interested in how they work.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills during the interview. Think of examples where you've successfully resolved disputes or improved processes in previous roles. This will help illustrate your problem-solving abilities and attention to detail, which are crucial for a Payment Operations Analyst.
✨Communicate Clearly
Since this role involves liaising with stakeholders and merchants, practice articulating complex information in a clear and concise manner. You might be asked to explain a technical concept, so being able to simplify it will highlight your communication skills and make you stand out.
✨Be Ready to Discuss Compliance
Familiarise yourself with financial regulations and compliance standards relevant to payment operations. Be prepared to discuss how you've ensured compliance in past roles or how you would approach it in this new position. This shows that you understand the importance of trust and security in financial services.
