Onboarding Analyst

We believe that businesses of all sizes deserve better financial and payment products and services. Traditionally, businesses of all sizes are let down by slow applications, protracted onboarding, opaque pricing, restrictive contracts and forced to use outdated solutions that no longer meet the innovative requirements of modern business. We started our journey four years ago, and have since helped tens of thousands of Australian businesses reduce the complexity and time taken to take and make payments, manage complex fleets of payment hardware, store and save money and lead the conversation in business-to-business fintech. We’re now taking our next steps in expanding our industry and world leading capabilities into the United Kingdom. Our company is backed by leading global VCs, and brings together experienced payment and tech industry professionals who are aiming to redefine business banking and the way businesses get paid by their customers. If you are passionate, curious, hungry and seeking an opportunity to make your mark on Fintech in the United Kingdom, with the strength of a global team behind you - we’d love to talk to you. This is a unique opportunity to shape, direct and build better financial services for all UK businesses.

Zeller is searching for a KYC Compliance Analyst to join our growing Risk and Compliance team. In this crucial role, you will be on the front lines, helping us build a robust and secure platform for our customers. You will be responsible for performing due diligence on new and existing merchants, ensuring we meet all regulatory requirements. This includes verifying identities, analyzing documentation, and assessing risk to protect both our business and our merchants from financial crime. Your sharp attention to detail and analytical skills will be key as you investigate and resolve complex cases. This position is perfect for someone who is proactive, detail-oriented, and has a strong sense of ownership. You’ll thrive on a challenge and be motivated by the opportunity to make a tangible impact on a fast-paced and innovative fintech. We’re committed to giving you the resources and support you need to do incredible things and grow your career with us.

Responsibilities

• Maintain and enhance the Know Your Customer (KYC) program, ensuring full compliance with Customer Due Diligence (CDD) regulations.
• Conduct comprehensive Anti-Money Laundering (AML)/KYC due diligence and Enhanced Due Diligence (EDD) reviews on individual and institutional merchants, with emphasis on complex ownership structures and high-risk profiles.
• Perform in-depth risk assessments on prospective and existing merchants, providing actionable insights and recommending tailored risk mitigation strategies for high-risk entities and emerging markets.
• Investigate red flags identified by onboarding tools or internally raised Suspicious Activity Reports (SARs).
• Carry out screening against global watchlists to identify and escalate potential AML/Counter-Terrorist Financing (CTF) risks, including sanctions exposure, Politically Exposed Persons (PEPs), adverse media, and internal blacklist matches.
• Manage periodic KYC refresh cycles and ongoing CDD activities to preserve the integrity of the merchant portfolio and support long-term compliance objectives.
• Partner with the Money Laundering Reporting Officer (MLRO) to execute the AML compliance program, including strategic initiatives, operational processes, and regulatory engagement.
• Support regulatory obligations, audits, and special projects, contributing to a strong culture of compliance and continuous improvement.

Skills, Knowledge and Experience

• 1+ years experience in preventing Financial Crime.
• A Bachelor’s degree, or a track record of experience that proves it was not required.
• Knowledge of the AML/CTF Act and regulatory requirements in Australia.
• A strong understanding of KYC.
• Ability to work independently with minimal supervision.
• An enquiring and analytical mindset with high attention to detail.
• Experience liaising with cross-functional teams including Customer Success, Sales and Marketing.
• A good understanding of why preventing Financial Crime is important.

Bonus Points (Nice to have)

• You have experience in Banking, Financial Services, Payments or a Government or Regulatory body (e.g. Financial Conduct Authority).
• You have been part of a high-growth startup environment before.
• You have a relevant industry certification (e.g. CAMS, CFCS).
• Experience using the Cifas National Fraud Database.

Like the rest of the team, you’ll benefit from:

• An opportunity to shape and build the future of Zeller from the ground up in the UK.
• A competitive salary package, including equity from an early stage.
• A balanced, progressive, and supportive work environment.
• Endless learning and development opportunities.
• Excellent parental leave and other leave entitlements.
• Being part of a fast-growing and ambitious scale-up.

At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team. We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.