Risk Analyst in London

Zeller is searching for a Fraud Risk Analyst to join our growing Risk and Compliance team. This is a crucial role where you'll be on the front lines, helping us protect our business and customers from fraudulent activity. You'll be responsible for detecting, investigating, and mitigating fraud across our platform. Using your sharp analytical skills, you'll identify suspicious patterns and trends, conduct thorough investigations, and work to implement new controls to stay one step ahead of fraudsters. Your proactive approach and attention to detail will be key to protecting Zeller and our merchants from financial crime. This position is perfect for someone who is a natural problem-solver, highly motivated, and has a strong sense of ownership. You'll thrive on a challenge and be motivated by the opportunity to make a tangible impact on a fast-paced and innovative fintech. We're committed to giving you the resources and support you need to do incredible things and grow your career with us.

Responsibilities

• Support fraud monitoring and risk controls across merchant acquiring products, including card acceptance, authorisation, clearing, and settlement.
• Contribute fraud and risk input across the end-to-end acquiring lifecycle, from merchant onboarding and underwriting through to live transaction monitoring and settlement.
• Work with card schemes (Visa/Mastercard), acquiring partners, processors, and gateways to manage operations and resolve acquiring-related issues.
• Identify and monitor fraud typologies relevant to merchant acquiring (e.g. card-not-present fraud, friendly fraud, chargeback abuse), supporting mitigation strategies.
• Support merchant KYB/KYC and underwriting, working closely with Risk and Compliance to meet scheme rules and UK regulatory requirements.
• Monitor and help manage disputes, chargebacks, refunds, and scheme queries, ensuring thresholds and SLAs are met.
• Demonstrate an understanding of payments, including FPS and UK domestic (UK-to-UK) payment flows, and PCI DSS requirements.
• Operate in line with relevant regulatory and scheme guidelines, including card scheme rules, AML/CTF requirements, and industry standards.

Skills, Knowledge and Experience

• 1+ years experience in preventing Financial Crime.
• Hands-on experience in merchant acquiring or payments, with a solid understanding of card schemes, onboarding, and transaction lifecycles (typically 2+ years).
• A Bachelor's degree, or a track record of experience that proves it was not required.
• Knowledge of the AML/CTF Act and regulatory requirements.
• A strong understanding of fraud and credit risks in the financial services industry.
• Ability to resolve complex issues or complaints.
• Well-developed communication skills including email with customers and key stakeholders.
• Ability to work independently with minimal supervision.
• An enquiring and analytical mindset with high attention to detail.
• Experience liaising with cross-functional teams including Customer Success, Sales and Marketing.
• A good understanding of why preventing Financial Crime is important.

Bonus Points

• You have experience in Banking, Financial Services, Payments or a Government or Regulatory body (e.g. Financial Conduct Authority).
• You have been part of a high-growth startup environment before.
• You have a relevant industry certification (e.g. CAMS, CFCS).

Benefits

• A competitive salary package, including equity from an early stage.
• A balanced, progressive, and supportive work environment.
• Endless learning and development opportunities.
• Excellent parental leave and other leave entitlements.
• Being part of a fast-growing and ambitious scale-up.

At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team. We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us.