At a Glance
- Tasks: Manage payment disputes and ensure seamless operations in a fast-paced fintech environment.
- Company: Join Zeller, a dynamic fintech redefining business banking in the UK.
- Benefits: Competitive salary, equity options, and endless learning opportunities.
- Other info: Be part of a diverse team in a supportive and progressive work culture.
- Why this job: Make a real impact on financial services for UK businesses while growing your career.
- Qualifications: 2+ years in payment operations with strong analytical and communication skills.
We believe that businesses of all sizes deserve better financial and payment products and services. Traditionally, businesses are let down by slow applications, protracted onboarding, opaque pricing, restrictive contracts and outdated solutions that no longer meet the innovative requirements of modern business. We started our journey four years ago and have since helped tens of thousands of Australian businesses reduce the complexity and time taken to take and make payments, manage complex fleets of payment hardware, store and save money and lead the conversation in business-to-business fintech. We’re now expanding our industry and world-leading capabilities into the United Kingdom.
Our company is backed by leading global VCs and brings together experienced payment and tech industry professionals who are aiming to redefine business banking and the way businesses get paid by their customers. If you are passionate, curious, hungry and seeking an opportunity to make your mark on Fintech in the United Kingdom, with the strength of a global team behind you, we’d love to talk to you. This is a unique opportunity to shape, direct and build better financial services for all UK businesses.
Zeller is searching for a Payment Operations Analyst to join our team. Reporting to the Payment Operations and Treasury Lead, you'll play an instrumental role in shaping and growing Zeller's payment operations. This is a hands-on, strategic position where you'll be a key part of ensuring our payment processes are seamless and secure. You'll investigate disputes and transaction issues, becoming the go-to expert for providing clear and timely responses to customers, vendors, and internal teams. Your work will be crucial in ensuring compliance with financial regulations and building trust with our merchants. This role is ideal for a detail-oriented problem-solver who thrives in a fast-paced environment. Your strong analytical skills and ability to communicate complex information will be key to your success.
Responsibilities:
- Disputes Management: Monitor and manage the dispute process for various payment rails including Mastercard, Visa, FPS, BACs whilst ensuring compliance and high customer satisfaction. Promptly escalate and take ownership of issues affecting payment operations, collaborating with internal and external teams for resolution.
- Reporting & Governance: Ensure daily and monthly reconciliation of internal accounts is accurate and timely. Perform payment rails reporting in compliance with regulatory obligations. Continuously recommend and enhance procedures, document processes, and refine SLAs. Assist in developing business requirements for product enhancements.
- Stakeholder & Merchant Relations: Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects. Coordinate with merchants for debt recovery.
Experience and skills:
- Minimum 2 years of experience in payment operations.
- Understanding of UK safeguarding rules.
- Proficiency in card dispute resolution, as well as BACS and FPS dispute processes.
- Experience in implementing process improvements and handling escalation procedures.
- Excellent communication and stakeholder engagement skills.
- Highly organised, disciplined, and detail-obsessed.
- Proven reliability in data processing, problem-solving, and meeting deadlines.
Bonus points:
- Experience in high-growth environments, Financial Services, or EMI/Payments.
- Proficiency in SQL and BI tools.
Like the rest of the team, you’ll benefit from:
- An opportunity to shape and build the future of Zeller from the ground up in the UK.
- A competitive salary package, including equity from an early stage.
- A balanced, progressive, and supportive work environment.
- Endless learning and development opportunities.
- Excellent parental leave and other leave entitlements.
- Being part of a fast-growing and ambitious scale-up.
At Zeller, we celebrate diverse perspectives and experiences, and strongly encourage people of all backgrounds and identities to apply to join our team. We want you to be able to show up at your best during the recruitment process. Please, let us know if you require any accommodations during your interview process with us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Payment Operations Analyst in London employer: Zeller
Zeller is an exceptional employer that offers a unique opportunity to shape the future of fintech in the UK. With a competitive salary package, equity options, and a balanced work environment, employees are encouraged to grow through endless learning opportunities while being part of a fast-growing scale-up. The company values diverse perspectives and fosters a supportive culture, making it an ideal place for passionate individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Zeller. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Operations Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Zeller.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Zeller's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Zeller
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Zeller.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Zeller will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Zeller employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
