Trust Strategy & Operations

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work:

• High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
• AI first: We use AI to move faster with higher‑quality results.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritise your talent, not your location.

What we offer:

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
• Annual team offsite: Each year, we bring your entire team together in a new location.
• Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.

About the role:

As part of the trust team, you’ll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision‑making around risk, and support responsible growth. The team operates as strategic advisors to key cross‑functional partners – including Product, Operations, Legal, Marketing, and Engineering.

In this role, you will be responsible for:

• End‑to‑End Process Management: Build and maintain strategic automations and standardized processes that support trust and safety functions.
• Cross‑Functional Collaboration: Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure.
• Leadership Partnership: Serve as a trusted advisor to leadership, delivering strategic insights and actionable recommendations.
• Data‑Driven Strategy: Oversee analytics across trust functions and identify risk patterns.
• Reporting & Analytics: Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance.

Who you are:

• Passionate about responsible AI and motivated by building systems that protect users.
• Highly motivated with a strong work ethic.
• Analytical and first‑principles oriented, comfortable navigating ambiguity.
• Consistently deliver high‑quality work quickly and take initiative.
• Low ego, high ownership.

Requirements:

• Excellent communication skills and ability to translate complex risk data into clear recommendations.
• 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high‑growth technology company.
• Proven track record building end‑to‑end solutions.
• Experience working cross‑functionally with Policy, Legal, or Safety teams.
• Highly adaptable with a proactive approach to problem‑solving.

Location: This role is remote‑first, so it can be executed from anywhere in Europe. Preference for candidates based in London.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.