ZEISS in Lutterworth is seeking a Customer Support Coordinator to handle inbound customer inquiries, logging cases in Salesforce, and coordinating service orders with engineers. You will ensure timely updates and proactive communication to maintain high customer satisfaction.
You will process credits, returns, repairs and warranty replacements, generate quotes, and manage service contracts while collaborating with service managers and regional teams to deliver best-in-class support at all times.
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Customer Support Coordinator - Elevate Service Delivery in Lutterworth employer: zeissgroup
ZEISS is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Senior Infrastructure Engineer, you will benefit from a culture that prioritises professional growth, with ample opportunities for mentorship and skill development. Located in the vibrant city of Cambridge, you will enjoy a supportive atmosphere that values work-life balance and encourages contributions to cutting-edge projects in the technology sector.
