At a Glance
- Tasks: Install, service, and calibrate advanced inspection equipment while providing top-notch customer support.
- Company: Join ZEISS, a leading tech company in optics and optoelectronics.
- Benefits: Competitive salary, extensive training, and opportunities for European travel.
- Other info: Enjoy autonomy in a dynamic role with excellent career progression opportunities.
- Why this job: Work with cutting-edge technology and make a real impact in high-tech manufacturing.
- Qualifications: Experience in field service engineering and strong fault-finding skills required.
The predicted salary is between 35000 - 45000 € per year.
Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK.
Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments.
What you’ll be doing:
- Working within the Industrial Quality Solutions (IQS) Division, at ZEISS, you will be responsible for the installation, commissioning, servicing and calibration of specialist inspection equipment at customer sites.
- You’ll play a key role in ensuring maximum machine uptime, delivering excellent technical support, and building strong customer relationships.
- This is a field-based role working from home, with regular travel across the UK and occasional opportunities to support customers in Ireland and Europe.
Key Responsibilities:
- Installation and commissioning of new and relocated CMM, Optical and X-ray systems
- Service, calibration and preventative maintenance activities
- Responding to customer breakdowns and resolving machine issues onsite and remotely
- Providing first-class technical support and customer service
- Diagnosing faults and escalating issues where required
- Managing service documentation and reports via CRM/SAP systems
- Liaising with internal teams regarding spare parts and service requirements
- Supporting uptime and shift-working requests when required
- Ensuring all work is completed in line with company Health & Safety procedures
What We’re Looking For:
- Previous experience in a Field Service Engineer or Service Technician role
- Strong electrical and mechanical fault-finding skills
- Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous
- Excellent communication and customer-facing skills
- Ability to work independently and manage your own schedule
- Flexible approach to travel and occasional overnight stays
- Full UK Driving Licence
What’s on Offer:
- Opportunity to work with industry-leading inspection and metrology technology
- Extensive training and technical development
- Field-based autonomy with support from an experienced service team
- Exposure to a wide range of advanced manufacturing industries
- Competitive salary and benefits package
- Opportunities for European travel and career progression
We want you! With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future. If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Field Service Engineer employer: ZEISS
At ZEISS, we pride ourselves on being an exceptional employer, offering our Field Service Engineers the chance to work with cutting-edge technology in a supportive and dynamic environment. Our commitment to employee growth is evident through extensive training and development opportunities, while our flexible, field-based role allows for autonomy and the chance to engage with diverse high-tech industries across the UK and beyond. Join us to be part of a forward-thinking team that values innovation, customer service, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. Be ready to discuss your experience with metrology and inspection systems, as well as how you've tackled challenges in the past. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. At StudySmarter, we encourage you to check out our website for tailored job opportunities that match your skills and aspirations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd and keep you fresh in their minds.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with metrology, CMM, and any technical support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and problem-solving. Let us know why you're excited about working with cutting-edge technology at ZEISS.
Showcase Your Technical Skills:In your application, don’t forget to mention your electrical and mechanical fault-finding skills. We’re keen to see how you’ve tackled technical challenges in the past, so give us some examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at ZEISS
✨Know Your Tech
Familiarise yourself with the specific metrology and inspection systems mentioned in the job description. Brush up on your knowledge of Coordinate Measurement Machines (CMMs) and optical systems, as well as any relevant troubleshooting techniques. This will show that you're not just a candidate, but someone who genuinely understands the technology they'll be working with.
✨Customer Service Focus
Since this role emphasises exceptional customer service, prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Think about how you can demonstrate your proactive approach to problem-solving and your ability to communicate effectively with clients.
✨Show Flexibility
This position requires a flexible approach to travel and occasional overnight stays. Be ready to discuss your availability and willingness to adapt to different schedules. Highlight any previous experiences where you've had to manage your time effectively while balancing travel and work commitments.
✨Health & Safety Awareness
Understanding and adhering to health and safety procedures is crucial in this role. Prepare to discuss how you prioritise safety in your work environment and any relevant training or certifications you have. This will reassure the interviewers that you take these responsibilities seriously and are a safe pair of hands.
