At a Glance
- Tasks: Support daily operations, manage customs documentation, and assist the field service team.
- Company: Join ZEISS, a leading tech company in optics and optoelectronics.
- Benefits: Great employee benefits, career development opportunities, and a supportive work environment.
- Other info: Be part of a passionate team committed to innovation and excellence.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Experience with MS Office, SAP ERP, and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Working within the Business Operations Team, we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team.
This exciting new role will include both administration and some physical inventory management.
What you’ll be doing:
- Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this.
- Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments.
- Follow-up on customs records to ensure correct “importer of record” and import VAT charged to correct party.
- Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd.
- Ensure Carl Zeiss Limited’s import VAT is only for imports on behalf of Carl Zeiss Ltd.
- Resolving day-to-day customs queries to the correct place.
- Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs.
- Manage FSE PPE/consumables/Tools/Work wear/Engineer stickers/FSE address management.
- Engineer returns – provide 24hr turnaround of UPS labels – adding parts to returns list.
- Support Supply Chain and Logistics during busy periods.
- Any other ad-hoc support for the team as required.
- New Field Service Engineer Induction (service support processes).
- Generate monthly stock reports for engineers.
What We’re Looking For:
- Have MS Office experience.
- Be self-motivated.
- Be organised.
- Able to work independently.
- Have a confident telephone manner.
- Have SAP Enterprise Resource Planning “ERP” experience.
- Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role.
With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Operations Support in Cambridge employer: ZEISS
At Zeiss, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Home-Based CMM Account Manager role not only provides competitive benefits and a supportive environment but also opens doors for professional growth within a globally recognised brand in precision technology. Join us in Lutterworth to be part of a team that values your contributions and invests in your future.
