At a Glance
- Tasks: Support daily operations, manage customs documentation, and assist the field service team.
- Company: Join ZEISS, a leading tech company in optics and optoelectronics.
- Benefits: Great employee benefits, career development opportunities, and a supportive work environment.
- Other info: Be part of a passionate team committed to innovation and excellence.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Experience with MS Office, SAP ERP, and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Working within the Business Operations Team, we are looking for a Service Operations Support to ensure that the day-to-day administration of service operations is managed efficiently and effectively, including handling all customs documentation and queries, and meeting the needs of the field service team.
This exciting new role will include both administration and some physical inventory management.
What you’ll be doing:
- Performing the reconciliation of the C79 certificate and Postponed VAT statement, ensuring the necessary documents are available (C88, commercial invoice) to evidence this.
- Contacting delivery companies and customs brokers to obtain missing documentation and where necessary advise on amendments.
- Follow-up on customs records to ensure correct “importer of record” and import VAT charged to correct party.
- Find and correct import entries that are incorrectly allocated to Carl Zeiss Ltd.
- Ensure Carl Zeiss Limited’s import VAT is only for imports on behalf of Carl Zeiss Ltd.
- Resolving day-to-day customs queries to the correct place.
- Manage calibration (ZEISS and 3rd party), sending to and from calibrators, quotes/POs, recording inbound, allocating and sending to FSEs.
- Manage FSE PPE/consumables/Tools/Work wear/Engineer stickers/FSE address management.
- Engineer returns – provide 24hr turnaround of UPS labels – adding parts to returns list.
- Support Supply Chain and Logistics during busy periods.
- Any other ad-hoc support for the team as required.
- New Field Service Engineer Induction (service support processes).
- Generate monthly stock reports for engineers.
What We’re Looking For:
- Have MS Office experience.
- Be self-motivated.
- Be organised.
- Able to work independently.
- Have a confident telephone manner.
- Have SAP Enterprise Resource Planning “ERP” experience.
- Customer focus, collaboration, ensuring accountability and results and effective communication are especially important in this role.
With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.
If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Operations Support in Cambridge employer: ZEISS
At Zeiss, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Home-Based CMM Account Manager role not only provides competitive benefits and a supportive environment but also opens doors for professional growth within a globally recognised brand in precision technology. Join us in Lutterworth to be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support in Cambridge
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like ZEISS!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Operations Support in Cambridge
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at ZEISS, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at ZEISS
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with ZEISS’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
