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For Companies At a Glance
- Tasks: Manage customer cases and ensure top-notch service delivery.
- Company: Join a dynamic team at a leading tech company.
- Benefits: Competitive salary, annual bonus, and hybrid working model.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be the voice of the customer and make a real difference.
- Qualifications: Strong customer focus and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cambourne, CB23 6DW (Hybrid after training)
Salary: Competitive Salary
Employment Type: Permanent
Working Hours: Monday – Friday
Start Date: ASAP
We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers.
The Role
The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams.
As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets.
Key Responsibilities
- Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure
- Process service orders and invoicing accurately and promptly using SAP
- Handle credits, returns, repairs, and warranty replacement goods
- Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions
- Liaise closely with customers, regional managers, engineers, and wider internal teams
- Support dispute resolution and credit processing in collaboration with Credit Control teams to ensure effective cash collection
- Investigate issues, identify root causes, and work collaboratively with support teams to deliver long-term solutions
- Manage customer components booking-in and booking-out processes
- Ensure full compliance with complaints procedures, escalating issues where required
- Contribute to continuous improvement initiatives that enhance team processes and the customer experience
- Carry out general administrative duties as required
Skills, Experience & Competencies
Essential:
- Strong customer focus with a collaborative mindset
- Confident and professional communicator – clear, concise, and proactive
- Ability to work efficiently in a fast-paced, pressurised environment
- Intermediate Microsoft Office skills
- Strong work ethic and attention to detail
Desirable:
- Experience using Salesforce
- Knowledge of SAP S/4 (or similar ERP systems)
What’s on Offer
- Competitive salary
- Annual bonus
- Standard company benefits
- Hybrid working model following completion of training
- Career development opportunities within the company and department
Interview Process
- Stage 1: Teams interview
- Stage 2: On-site interview in Cambourne
If you are passionate about customer service and looking to develop your career within a supportive and collaborative environment, we would love to hear from you. Apply now to find out more.
Customer Support Coordinator in Cambridge employer: ZEISS
Contact Detail:
ZEISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Coordinator, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Support Coordinator in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer support experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: As a Customer Support Coordinator, clear communication is key. Use your application to demonstrate your ability to convey information concisely and professionally. Think of it as your first chance to impress us!
Highlight Your Team Spirit: We love a collaborative mindset! Share examples of how you’ve worked effectively in teams before. This will show us that you’re not just a lone wolf but someone who thrives in a supportive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ZEISS
✨Know Your Customer Support Basics
Before the interview, brush up on your customer support knowledge. Understand key concepts like case management and how to use tools like Salesforce CRM. This will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Collaborative Spirit
Since the role requires working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Highlight situations where you resolved conflicts or improved processes through teamwork.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think about times you've dealt with difficult customers or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Attention to Detail
In customer support, details matter! Be prepared to discuss how you ensure accuracy in your work, whether it's logging cases or processing orders. Mention any tools or methods you use to stay organised and thorough.