At a Glance
- Tasks: Support customers in vacant territories and manage day-to-day account needs.
- Company: Join ZEISS Vision Care UK, a leader in optics with a collaborative culture.
- Benefits: Competitive salary, pension contributions, private healthcare, and free lenses.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact in the optical industry while developing your skills.
- Qualifications: Strong communication skills and experience in account management or sales.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Account Support Manager Location: Birmingham (Tues - Thurs) Remote (Mon/Fri) Department: Commercial Contract: Fixed Term contract 12months, Full-Time (37.5hrs per week)
PURPOSE OF THE ROLE
Carl Zeiss Vision UK are recruiting an Account Support Manager based at Gas Street to provide dedicated support to vacant/absent territories within the ECP channel. Maintaining customer relationships by managing day-to-day accounts needs via teams and telephone channels and ensuring business continuity until a permanent manager is appointed or absent manager returns. The role also identifies and qualifies larger opportunities referring them to the Divisional Manager for further development.
Key Deliverables:
- Maintain agreed service levels and relationships with 95% of customers having virtual visits in line with aladin segmentation requirements.
- Achieve 90% of the current average monthly sales performance for each territory.
- Identity and pass 100% of high value opportunities to the Divisional Manager within 48 hours.
Key Requirements of the role include:
- Manage trading customers in vacant/absent territories to maintain service levels and customer satisfaction.
- Conduct regular outbound and inbound calls, visits and email communication to address customer needs, resolve queries and promote relevant products and services.
- Monitor account activity and proactively follow up on leads, orders and service issues.
- Identify high-value opportunities and promptly refer these to the Divisional Manager for field engagement.
- Be the key point of contact for customer(s)
- Maintain accurate and updated records in the CRM system, ensuring all customer interactions and opportunities are logged.
- Collaborate with the wider sales team to ensure a smooth transition when the permanent account manager is appointed/returns.
- Provide timely reports and feedback on territory performance, customer concerns and potential risks to RM
REQUIRED KNOWLEDGE & EXPERIENCE Must have:
- Strong telephone and virtual communication skills with a professional customer focused approach.
- Track record of managing accounts remotely and/or achieving sales or service targets.
- Optical Industry knowledge.
- Experience working within a team environment and supporting cross functional colleagues.
- Competent in CRM systems and Microsoft office applications.
- Commercial awareness and the ability to identify sales opportunities
COMPANY OVERVIEW
We're ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, with over 34,000 employees across 50 countries around the globe. As the brand leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses. We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community. We are more successful today than we have ever been, having celebrated double digit growth for the past ten years. We're not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you!
OUR BENEFITS
- Salary benchmarked against the 400 biggest companies in the UK
- 10% Employer pension contribution (providing a 4 % employee contribution)
- Commercial Bonus Scheme
- Private Healthcare
- Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family
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Account Support Manager - 12 Month FTC in Birmingham employer: ZEISS Vision Care UK
ZEISS Vision Care UK is an exceptional employer located in Birmingham, offering a dynamic work environment where innovation meets purpose. With a strong commitment to employee growth, the company provides comprehensive benefits including a generous pension contribution, life assurance, and increasing annual leave, all while fostering a diverse and inclusive culture. Join us to make a meaningful impact in the optical industry and be part of a global leader dedicated to improving lives through advanced vision care solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Manager - 12 Month FTC in Birmingham
✨Tip Number 1
Get to know the company inside out! Research ZEISS Vision Care UK and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of phone and virtual interactions, make sure you’re comfortable discussing customer needs and resolving queries. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Support Manager - 12 Month FTC in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Support Manager role. Highlight your experience in managing accounts remotely and your strong communication skills, as these are key for us at ZEISS Vision Care UK.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet sales targets or improve customer satisfaction. We love seeing how you’ve made a difference in previous roles!
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can make your application stand out and show us that you’re a great fit for our team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ZEISS Vision Care UK!
How to prepare for a job interview at ZEISS Vision Care UK
✨Know Your Stuff
Before the interview, make sure you understand the optical industry and ZEISS Vision Care's products. Familiarise yourself with their services and how they maintain customer relationships. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role requires strong telephone and virtual communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully managed accounts remotely or resolved customer queries in the past.
✨Be Proactive About Opportunities
Highlight your ability to identify high-value opportunities. Think of specific instances where you’ve successfully referred leads or improved sales performance. This will demonstrate your commercial awareness and proactive approach, which are key for this role.
✨Prepare Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the transition process when a permanent manager is appointed. This shows that you're not only interested in the role but also in how you can contribute to the team's success.
