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For Companies At a Glance
- Tasks: Support customers with software issues, manage projects, and collaborate with sales teams.
- Company: Join ZEISS, a leader in healthcare technology with a global reputation.
- Benefits: Enjoy ongoing training, travel opportunities, and a supportive work environment.
- Why this job: Make a real impact in healthcare while working with innovative technology and a dynamic team.
- Qualifications: Technical skills in software support and project management; a full UK driving licence is essential.
- Other info: Opportunities for international travel and professional development in Germany and the USA.
The predicted salary is between 48000 - 72000 £ per year.
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader
Join ZEISS as a Digital Solutions Engineer. Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
- Technical Support & Customer Service
- Deliver remote and telephone support to customers and internal teams
- Diagnose software application issues and network connectivity problems
- Perform software upgrades and maintain detailed CRM records
- Provide expert application support for ZEISS digital solutions
- Pre-Sales & Commercial Support
- Partner with the Sales Team to provide technical input during customer meetings and tender processes
- Review quotations for technical accuracy
- Attend customer meetings to support the sales cycle
- Project Management & Software Deployment
- Manage and coordinate the installation and upgrade of software
- Liaise with customers and IT departments to provide technical specifications and project documentation
- Install ZEISS software remotely
- Internal Support & Collaboration
- Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
- Maintain internal documentation including training materials, project trackers, and CRM records
- Collaborate with third-party suppliers when required
- Training and Development
- Ongoing professional development through e-learning, virtual, and in-person training
- Opportunities to attend training sessions in Germany and the USA
- Regular reviews with your line manager to support continuous growth
- Quality and Compliance
- All work must align with ZEISS' ISO standards and QA procedures
- Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
- Uphold a customer-first approach in every interaction
- Health and Safety
- Follow company H&S policies and practices at all times
- Ensure actions at work consider the wellbeing of yourself and others
- Travel Requirements
- Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
- Some overnight stays required for customer visits, internal meetings, and training courses
- Occasional international travel to Germany or the USA
- A full UK driving licence is essential for this role
Why Join ZEISS? As part of our Digital Solutions team, you'll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand.
Senior Digital Solution Engineer employer: ZEISS Microscopy
Contact Detail:
ZEISS Microscopy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Solution Engineer
✨Tip Number 1
Familiarise yourself with ZEISS's digital solutions and software products. Understanding the technical aspects and functionalities of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ZEISS, especially those in the Digital Solutions team. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach during the application process.
✨Tip Number 3
Prepare to discuss your experience with project management and customer support in detail. Be ready to share specific examples of how you've successfully managed software installations or resolved technical issues, as these are key responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in healthcare technology and digital solutions. Being knowledgeable about industry advancements will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Senior Digital Solution Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software installation, project management, and customer support. Use specific examples that demonstrate your technical skills and customer-focused approach.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare technology and how your background aligns with the responsibilities of a Digital Solutions Engineer. Mention any experience with cloud-based software and your ability to work collaboratively with sales teams.
Showcase Technical Skills: Clearly outline your technical skills related to software applications and network connectivity. If you have experience with CRM systems or ISO standards, be sure to include that as well.
Prepare for Interviews: Anticipate questions about your problem-solving abilities and customer service experiences. Be ready to discuss how you would handle software issues and support customers effectively.
How to prepare for a job interview at ZEISS Microscopy
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Solutions Engineer. Familiarise yourself with software installation, project management, and customer support, as these are key aspects of the job.
✨Showcase Technical Skills
Prepare to discuss your technical expertise in software applications and network connectivity. Be ready to provide examples of how you've diagnosed and resolved issues in previous roles.
✨Demonstrate Customer Focus
Since this role involves significant customer interaction, be prepared to share experiences where you've successfully supported clients or collaborated with sales teams. Highlight your customer-first approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital solutions and their impact on healthcare technology. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
