At a Glance
- Tasks: Support customers with software issues, manage projects, and collaborate with sales teams.
- Company: Join ZEISS, a leader in healthcare technology and innovation.
- Benefits: Enjoy ongoing training, travel opportunities, and a dynamic work environment.
- Other info: Travel across the UK and Ireland, with occasional trips to Germany and the USA.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Technical skills and a customer-focused mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title: Digital Solutions Engineer
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader
Join ZEISS as a Digital Solutions Engineer
Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
As a Digital Solutions Engineer, you will:
Technical Support & Customer Service
- Deliver remote and telephone support to customers and internal teams
- Diagnose software application issues and network connectivity problems
- Perform software upgrades and maintain detailed CRM records
- Provide expert application support for ZEISS digital solutions
Pre-Sales & Commercial Support
- Partner with the Sales Team to provide technical input during customer meetings and tender processes
- Review quotations for technical accuracy
- Attend customer meetings to support the sales cycle
Project Management & Software Deployment
- Manage and coordinate the installation and upgrade of software
- Liaise with customers and IT departments to provide technical specifications and project documentation
- Install ZEISS software remotely
Internal Support & Collaboration
- Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
- Maintain internal documentation including training materials, project trackers, and CRM records
- Collaborate with third-party suppliers when required
Training and Development
- Ongoing professional development through e-learning, virtual, and in-person training
- Opportunities to attend training sessions in Germany and the USA
- Regular reviews with your line manager to support continuous growth
Quality and Compliance
- All work must align with ZEISS' ISO standards and QA procedures
- Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
- Uphold a customer-first approach in every interaction
Health and Safety
- Follow company H&S policies and practices at all times
- Ensure actions at work consider the wellbeing of yourself and others
Travel Requirements
- Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
- Some overnight stays required for customer visits, internal meetings, and training courses
- Occasional international travel to Germany or the USA
- A full UK driving licence is essential for this role
Why Join ZEISS?
At ZEISS, we’re shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you’ll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you're ready to elevate your career in a dynamic, tech-forward environment — we want to hear from you.
Apply Now
Ready to join our team? Submit your application today and become part of a global leader in optical and optoelectronic technology.
Digital Solutions Engineer in Cambridge employer: ZEISS Microscopy
ZEISS is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Digital Solutions Engineer role based in our Cambridge Head Office. With a strong emphasis on professional development through ongoing training opportunities, including sessions in Germany and the USA, employees are encouraged to grow their skills while contributing to meaningful healthcare technology solutions. Join us to be part of a globally respected brand that values collaboration, customer focus, and a commitment to quality in every aspect of our work.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Solutions Engineer in Cambridge
✨Tip Number 1
Familiarise yourself with ZEISS's digital solutions and software products. Understanding the specific technologies they use will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ZEISS, especially those in the Digital Solutions team. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience with project management and customer support. Be ready to share specific examples of how you've successfully managed software installations or provided technical support, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in healthcare technology and software solutions. Showing that you are knowledgeable about industry advancements can set you apart from other candidates and demonstrate your commitment to continuous learning.
We think you need these skills to ace Digital Solutions Engineer in Cambridge
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Digital Solutions Engineer. Familiarise yourself with the key skills required, such as technical support, project management, and customer service.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in technical support, software installation, or project management, and include specific examples of your achievements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for healthcare technology and your customer-focused approach. Mention how your background makes you a great fit for ZEISS and express your enthusiasm for the opportunity to contribute to their Digital Solutions team.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ZEISS Microscopy
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Solutions Engineer. Familiarise yourself with software installation, project management, and customer support, as these are key aspects of the role.
✨Showcase Technical Skills
Prepare to discuss your technical skills in detail. Be ready to explain how you've diagnosed software issues or managed software deployments in previous roles, as this will demonstrate your capability to handle the job's demands.
✨Prepare for Customer Scenarios
Think of examples where you've provided excellent customer service or technical support. Be prepared to discuss how you would approach common issues that customers might face with ZEISS digital solutions.
✨Research ZEISS and Its Products
Familiarise yourself with ZEISS's products and their applications in healthcare technology. Understanding the company's mission and values will help you align your answers with what they are looking for in a candidate.
