Operation Support Technician (6months FTC) in Wolverhampton

About ZEISS

We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, generating €11.8bn in revenue, with over 46,000 employees across 50 countries around the globe. As the branded leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses.

We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community. We are more successful today than we have ever been, having celebrated double digit growth for the past decade. We‘re not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you!

Your Benefits

• 10% Employer pension contribution (providing a 4% employee contribution).
• Bonus scheme.
• Private BUPA healthcare for you and your family.
• Life insurance.
• Professional body subscription paid for by ZEISS.
• 25 Days annual leave (plus bank holidays), increasing with service.
• Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
• Employee health and well-being programme including premium access to the Calm app.

Terms and conditions apply to all benefits. See the company handbook for more information.

General Overview

Location: 22 Gas Street, Birmingham, B1 2JT

Department: Operations

Contract: 6-month Fixed Term, Full-Time (37.5hrs per week), 8 hour shift pattern.

Purpose of the Role

The Carl Zeiss Vision UK Operations Team are responsible for delivering the highest quality products to our customers as efficiently as possible, so that we ensure the highest customer satisfaction whilst being recognised as best in industry by our customers for optical lenses. As an Operations Support Technician you will unpack, scan, inspect, trace and dispatch orders efficiently and accurately, maximising the number of orders we are able to fulfill every day which are right first time. You will support the wider Operations team to achieve or exceed the department’s KPIs (Key Performance Indicators) to ensure our customers receive the highest quality product quickly.

Key objective of the role:

• Perform routine pre-production duties and ensure all orders are processed efficiently and accurately to deliver high levels of customer satisfaction.
• Use basic glazing skills (tracing) accurately to ensure the Operations Technicians can produce high-quality products, right first time.

Key Requirements of the role include:

• Follow defined Standard Operating Procedures (SOPs) for various processes (unpack, scan, inspect, trace and tray up) to ensure jobs are processed accurately and efficiently.
• Use various digital platforms accurately to track jobs throughout their production journey.
• Investigate or flag instances where the process hasn’t gone quite right so that we can ensure the customer is still delighted with the service and product.
• Keep the pre-production area and Technical Centre clean and tidy to support a 5S environment.
• Comply with and maintain good standards of health and safety for self and others.
• Work with your peers and Team Leaders to flag any possible process improvements which could be implemented, applying a continuous improvement mindset.
• Participate in training exercises to continuously improve and develop your skills in line with Skills Matrix requirements.
• Support the delivery of the wider Operations Team KPIs even if this is outside of normal day to day activities.
• Contribute to the Operations Team and the wider ZEISS business being a Great Place to Work by always displaying our core competencies and behaviours.

Required Knowledge & Experience

• Must have: Ability to work on either the 8 or 12-hour shift pattern.
• Able to commute to Birmingham facility for all shifts.
• Desirable: Previously worked in a process driven and fast paced environment (e.g. warehouse / production line / retail).

Diversity & Inclusion

Diversity is a core part of ZEISS. We welcome applications regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.