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For Companies At a Glance
- Tasks: Install and maintain cutting-edge measurement systems while providing top-notch customer support.
- Company: Join Carl Zeiss IQS Ltd, a leader in precision technology.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Why this job: Be at the forefront of technology and make a real difference in engineering.
- Qualifications: Technical qualifications in engineering or related fields preferred.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Field Service Engineer – IQS Technical Service — Field-based (UK) with occasional travel to Ireland and Europe.
Carl Zeiss IQS Ltd is seeking a hands-on Field Service Engineer to join the IQS Technical Service team. This role offers the opportunity to work with cutting-edge Coordinate Measurement, Optical, and X-ray systems, supporting installations, calibrations, and service operations across the UK and beyond.
Employment type: Full-time
Seniority level: Associate
Job function: Information Technology and Engineering
Industries: Machinery Manufacturing
Experience
- Proven experience in servicing and calibrating high-precision measurement systems.
- Strong background in customer-facing technical support roles.
- Familiarity with installation and commissioning of complex equipment.
Skills
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Proficiency in using CRM systems (e.g., Salesforce) and SAP for reporting and documentation.
- Ability to work independently and manage travel logistics.
Qualifications
- Technical qualifications in engineering or a related field are desirable.
Key Responsibilities
- Install and commission new or relocated CMMs, Optical, and X-ray systems.
- Respond to machine breakdowns and provide remote support to customers.
- Liaise with customers and internal teams to resolve technical issues.
- Complete and upload calibration protocols, worksheets, and reports to Salesforce CRM.
- Manage spare parts ordering and returns in coordination with stores.
- Adhere to health and safety policies and procedures.
- Support shift-based uptime requests and travel arrangements as needed.
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Field Services Engineer employer: ZEISS Group
Contact Detail:
ZEISS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and technical support fields. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience with high-precision measurement systems. Include any troubleshooting successes or customer service achievements to impress hiring managers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to field service engineering. Focus on your problem-solving abilities and how you handle customer interactions.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through StudySmarter. It’s the best way to ensure we notice your skills and experience.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with high-precision measurement systems and customer-facing roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Engineer role. Share specific examples of your past experiences that relate to installations, calibrations, and customer support – we love a good story!
Show Off Your Technical Skills: Don’t forget to mention your familiarity with CRM systems like Salesforce and SAP. We’re keen on candidates who can manage documentation and reporting efficiently, so highlight any relevant experience you have in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at ZEISS Group
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Coordinate Measurement and Optical systems. Being able to discuss your hands-on experience with these systems will show that you're not just familiar but also capable of handling the role.
✨Customer Service Savvy
Since this role involves a lot of customer interaction, prepare examples of how you've successfully resolved technical issues for clients in the past. Highlight your communication skills and how you ensure customer satisfaction, as this will be key in your interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific troubleshooting scenarios you've faced. Think of a couple of challenging situations where you had to think on your feet and how you managed to resolve them. This will demonstrate your ability to handle breakdowns effectively.
✨Familiarise Yourself with CRM Tools
Since you'll be using systems like Salesforce and SAP, it’s a good idea to mention any experience you have with these or similar tools. If you don’t have direct experience, do some research and be prepared to discuss how you would approach using them in your role.
