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For Companies At a Glance
- Tasks: Provide technical support, assist in software installations, and collaborate with teams.
- Company: Join a globally recognised leader in digital innovation and technology.
- Benefits: Enjoy ongoing training, mentorship, and opportunities for international travel.
- Why this job: Gain hands-on experience with cutting-edge technology in a supportive environment.
- Qualifications: Degree or certification in IT or related field; strong problem-solving skills required.
- Other info: Willingness to travel occasionally within the UK and internationally is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support. As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide remote technical support to customers and internal teams via phone and digital platforms.
- Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
- Maintain accurate records of support cases using CRM systems.
- Assist engineers with ZEISS Smart Services and digital device integration.
- Pre-Sales & Customer Engagement
- Support the sales team by providing technical expertise in pre-sales meetings.
- Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
- Conduct basic software installations and configurations for customers.
- Internal Collaboration & Administration
- Work closely with the Integrated Solutions Team on FORUM and HDP projects.
- Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
- Help maintain the Digital Solutions inbox and prioritize incoming support requests.
Skills & Qualifications
Essential:
- Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Basic knowledge of networking, system configurations, and software installation.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Full Driving Licence.
Desirable:
- Experience in technical support, IT helpdesk, or software troubleshooting.
- Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
- IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
- Willingness to travel occasionally within the UK, Ireland, and internationally.
Training & Development
Participate in structured training programs (e-learning, virtual, and in-person). Opportunities for international training and development (Germany, USA).
Why Join Us?
Be part of a globally recognized company at the forefront of digital innovation. Gain hands-on experience with cutting-edge technology and digital solutions. Benefit from ongoing training, mentorship, and career development opportunities. Enjoy a collaborative and supportive work environment with international exposure.
If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
Digital Solutions Trainee Engineer employer: ZEISS Group
Contact Detail:
ZEISS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Solutions Trainee Engineer
✨Tip Number 1
Familiarise yourself with the specific digital solutions and software applications mentioned in the job description, such as FORUM and Cirrus Review. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in technical support scenarios. Think of specific examples where you've successfully resolved issues, as this will showcase your ability to handle the responsibilities of the Trainee Engineer role.
✨Tip Number 4
Stay updated on the latest trends in digital solutions and IT support. Being knowledgeable about current technologies and innovations will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Digital Solutions Trainee Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Digital Solutions Trainee Engineer role. Emphasise any technical support, IT helpdesk, or software troubleshooting experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital solutions and problem-solving. Mention specific examples of how you've provided technical assistance in the past and how you can contribute to the team.
Highlight Relevant Qualifications: Clearly list your degree, diploma, or certifications related to IT, Computer Science, or Engineering. If you have any IT certifications like CompTIA A+ or ITIL, make sure to include them as they are advantageous.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application of how you've effectively communicated with customers or teams in previous positions. This could be through customer service roles or collaborative projects.
How to prepare for a job interview at ZEISS Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in IT or engineering. Highlight any relevant projects or experiences that demonstrate your problem-solving abilities and familiarity with software installations and digital integrations.
✨Demonstrate Customer Service Excellence
Since the role involves providing technical support, be ready to share examples of how you've successfully assisted customers in the past. Emphasise your communication skills and ability to resolve issues efficiently.
✨Familiarise Yourself with Relevant Software
Research the specific software mentioned in the job description, such as FORUM and Cirrus Review. Understanding these tools will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common technical support situations or pre-sales engagements, and be ready to articulate your thought process clearly.
