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For Companies At a Glance
- Tasks: Support our Service and Applications teams by managing contracts and scheduling engineers.
- Company: Join ZEISS, a global leader in optics and optoelectronics shaping technological progress.
- Benefits: Enjoy great employee benefits, career development opportunities, and a supportive work culture.
- Why this job: Be part of a passionate team making a difference in the world of technology.
- Qualifications: Experience with Salesforce and SAP, plus strong communication and organisational skills required.
- Other info: We're looking for motivated individuals eager to improve processes and deliver top performance.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.
ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. What you’ll be doing. Working within the Industrial Quality Solutions (IQS) department , at ZEISS , we are looking for a Customer Support Coordinator to support both our Service and Applications teams, contributing to the smooth running of our aftersales operations by managing contracts, scheduling engineers, and helping us improve the way we work. What You’ll Be Doing:
- Processing service quotes and contracts
- Managing case handling – from issue logging to proactive follow-up
- Scheduling engineers for installations, repairs, and preventative maintenance
- Handling inbound customer calls and managing department inboxes
- Supporting internal and external customers through excellent communication
- Organising inbound/outbound deliveries and ordering spare parts
- Providing general administration support
- Assisting with complaints handling and case resolution
What We’re Looking For:
- Experience with Salesforce
- Familiarity with SAP S/4 or SAP CRM
- Proficient in Microsoft Office tools
- Able to work efficiently under pressure, with strong attention to detail
- A team player and an excellent communicator
- Curious, organised, and eager to improve processes
- Customer-first mindset and a strong work ethic
We want you! With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future. If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!
Your ZEISS Recruiting Team:
Abigail Hannaby, Charlotte Marriage, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph #J-18808-Ljbffr
Customer Support Coordinator employer: ZEISS Group
Contact Detail:
ZEISS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with ZEISS's products and services, especially within the Industrial Quality Solutions department. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Salesforce and SAP skills, as these are crucial for the Customer Support Coordinator position. Consider taking online courses or tutorials to enhance your proficiency, which will make you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully managed customer interactions in the past. Highlight your communication skills and ability to resolve issues, as these are key traits that ZEISS is looking for in a candidate.
✨Tip Number 4
Network with current or former employees of ZEISS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Coordinator position at ZEISS. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience you have with customer support, particularly in managing contracts, scheduling, or using tools like Salesforce and SAP. Use specific examples to demonstrate your skills and achievements.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to illustrate your communication abilities in your application. Mention instances where you successfully handled customer inquiries or resolved complaints.
Express Your Passion: Convey your enthusiasm for the role and the company. Explain why you are drawn to ZEISS and how your values align with their mission. A genuine expression of interest can set you apart from other candidates.
How to prepare for a job interview at ZEISS Group
✨Know Your Tools
Familiarise yourself with Salesforce and SAP S/4 or SAP CRM before the interview. Being able to discuss your experience with these tools will show that you are prepared and understand the technical requirements of the role.
✨Demonstrate Communication Skills
As a Customer Support Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in challenging situations.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific instances where your organisational skills helped improve processes or resolve issues efficiently.
✨Emphasise a Customer-First Mindset
Highlight your commitment to customer satisfaction. Prepare to share stories that illustrate your empathy and dedication to resolving customer issues, as this aligns perfectly with ZEISS's values.
