ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
ZEISS Vision Care is a global leader in ophthalmic lenses and solutions, combining scientific expertise, advanced technology and a deep understanding of vision to help people experience better sight and improve their quality of life.
We’re looking for an Information Technology Manager to join Carl Zeiss Vision Care UK&I in Birmingham.
Your Role
As Information Technology Manager, you will lead the UK&I Data & Technology portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.
You will lead a team of 7 people, including 4 direct reports, providing direction, coaching and development while ensuring the right skills and capabilities are in place to support the business.
You will also act as a senior technology partner to the UK&I business, translating business needs into effective technology solutions while working closely with Corporate IT and external technology partners.
The role of Information Technology Manager will involve:
- Lead the UK&I technology strategy, demand pipeline and roadmap across key platforms including SAP, SAP BW and Salesforce.
- Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements.
- Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members.
- Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.
- Own service performance, governance, risk, information security, change, incident and problem management.
- Manage technology suppliers, service levels, budgets and commercial performance.
- Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience.
- Ensure effective business continuity, disaster recovery and operational readiness across critical services.
Your Experience
You will bring:
- Experience leading IT service delivery, technology operations or product teams within a complex business environment.
- Strong people leadership experience, including coaching, development and performance management.
- A proven track record of delivering service improvement and measurable business outcomes.
- Experience managing senior stakeholders and translating business needs into practical technology solutions.
- Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.
- Experience across enterprise applications, data platforms and technology architecture.
- Understanding of information security, risk, business continuity and supplier management.
- Strong commercial awareness, including budget and cost management.
- Excellent communication, influencing, decision-making and problem-solving skills.
It would be desirable if you had:
- ITIL, Agile, SIAM or related professional qualifications.
- Experience with SAP, SAP BW or Salesforce.
- Experience delivering technology transformation or service improvement within a global organisation.
If you join ZEISS, you will have access to a range of benefits, including:
- 10% employer pension contribution, based on a 4% employee contribution.
- Free ZEISS lenses for you, plus discounted ZEISS lenses for your friends and family.
Location: 22 Gas Street, Birmingham
Team: 7 people, including 4 direct reports
Contract: Permanent, Full-Time
Hours: 37.5 hours per week
Working pattern: Hybrid, with Tuesday, Wednesday and Thursday being essential office days.
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Information Technology Manager in Birmingham employer: ZEISS Group
At ZEISS, we pride ourselves on being an excellent employer, offering a dynamic work environment in Cambourne that fosters innovation and collaboration. Our employees benefit from flexible working hours, a hybrid model, and clear pathways for career advancement, ensuring that you can grow alongside our globally recognised technology company. Join us to make a meaningful impact in the manufacturing supply chain while enjoying a supportive culture that values proactive and motivated individuals.
