Senior Services Engineer in Camberley

PRIMARY OBJECTIVES

• To install and service CAS units for customers across the UK
• To ensure continued satisfaction for CAS UK Customers

KEY MEASURABLES

• To ensure all service work is planned, booked in with customers and carried out promptly in the month due
• To ensure all new installations are completed in time and to specification
• To complete Pre-Installation Surveys where directed by the Service Manager
• To deliver outstanding customer service as measured by customer feedback and site audits

KEY RESPONSIBILITIES

• Take leadership and ownership for completing services and installations at customer sites
• Complete services and new installations within customer SLA’s
• Live the CAS motto of ‘Customer for Life’
• Comply at all times with customer procedures including site inductions and use of appropriate PPE
• Complete a record of all servicing and installations
• Attend pre-installation surveys with the relevant Area Sales Manager to ensure feasibility of new installations
• Ensure the correct equipment is present for all customer visits including arranging hire of plant where appropriate
• Take ownership and care of all IT equipment issued and be proactive in solving any issues
• Ensure appropriate PPE is available and in good condition at all times when visiting clients premises
• Keep the assigned company vehicle in good condition, clean both inside and out and report immediately any damage
• Attend internal meetings both within the UK and abroad as required
• Attend training as required and be proactive regarding self-development
• Train new technicians as required by the expansion of the business
• Develop a working knowledge of the SPIN sales process
• Pass sales leads onto the sales team where appropriate
• Attend services in line with customer requests including work inside and outside normal working hours (evening and weekends)
• Extensive UK travel will be required for this role including nights away based on the assigned work

SKILLS/QUALIFICATIONS/EXPERIENCE

• Previous experience in a Service delivery role is essential
• Comfortable working at heights to install and service units
• IPAF and PASMA Certification desirable
• IT literate
• Full UK Driving Licence