Zego is seeking a senior complaints leader to coach and manage a specialist team within its FCA-regulated financial services unit. You will drive performance against quality, volume, timeliness, and regulatory targets, and act as escalation for complex cases.
You will lead root-cause analysis, regulatory reporting (FOS, DISP, ICOBS), and consumer-duty-related outcomes. The role emphasizes AI-enabled MI and governance, with hybrid work across London or Halifax.
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Head of Complaints & AI-Driven Quality in Tottenham employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
