Zego in the United Kingdom is seeking a Complaints Handler to own a caseload from acknowledgement through final response, thoroughly investigating, reaching fair outcomes and explaining them clearly in line with DISP and Consumer Duty. You’ll report to the Complaints Team Leader and collaborate with Claims, Fraud, Customer Support, and Sales.
You will use AI daily to support investigations, maintain case management records, and drive root-cause analysis to improve customer outcomes.
AI-Driven Complaints Investigator (Hybrid) in Tottenham employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
