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- Tasks: Join Zego as a Senior Technical Claims Handler, improving customer service and claims processes.
- Company: Zego is an innovative insurtech company transforming motor insurance for good drivers since 2016.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, generous holidays, and wellbeing perks.
- Why this job: Be part of a fast-growing team that values collaboration, learning, and making a real impact.
- Qualifications: Motor claims experience preferred; strong communication and analytical skills are essential.
- Other info: Hybrid working model with office days in London or Halifax; AI-driven approach to enhance work.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants
At Zego, we understand that traditional motor insurance holds good drivers back. It\’s too complicated, too expensive, and it doesn\’t reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We\’ve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post\’s Claims & Fraud Awards. And we\’re only just getting started.
Role Overview
We are seeking a Technical Claims Senior to join our expanding Claims team at Zego. This is an exciting opportunity to play a pivotal role in shaping the future of our Claims department. If you\’re looking to be part of an innovative and fast-growing team that is redefining the claims process, this role is for you.
Reporting to the Senior Technical Claims Manager, you will work closely with teams across Claims, Fraud, Data, Product Management, Engineering, Customer Service, and Sales. Your mission will be to ensure the seamless delivery and continuous improvement of the services Zego provides to our customers and partners.
What you\’ll be working on
- Continuously assess the customer journey to ensure exceptional service standards are delivered to Zego customers
- Conduct audits of both internal claims teams and external providers to maintain the highest technical standards
- Support the development of claims teams through training, mentoring, and knowledge-sharing initiatives
- Leverage data from monthly audits and complaints to drive customer experience enhancements and identify opportunities for indemnity savings
- Provide expertise and guidance on complex claims queries for both internal teams and external suppliers
- Track and report on key claims initiatives, ensuring continuous improvement
- Attend supplier and client meetings, building strong relationships to enhance claims processes
- Help shape the future of Zego\’s claims journey by influencing system development and enhancing automation capabilities
- Champion claims data quality and completeness, collaborating with Data and Product teams to ensure critical information is accessible across internal systems
What you\’ll need to be succesfull
- You\’ll have motor claims experience- desirably with an Insurtech or Motor Insurance provider
- You\’ll have good experience in handling Third Party claims, ideally Personal Injury and able to use MOJ portal
- You have an understanding of the UK insurance market and the impact that quality data at volume can make on the customer experience as well as the bottom line of the company
- You are an excellent communicator, confident articulating your ideas and perspectives individually and across the team
- You are analytical and able to draw insights from qualitative and quantitative data
- CII Certificate is desirable however not essential
What\’s it like to work at Zego?
Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.
We\’re spread throughout the UK and Europe, and united by our drive to get things done. We\’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.
Together, we\’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There\’s loads of room to learn and grow, and you\’ll get the freedom to steer your career wherever you want.
You\’ll work alongside a talented group who embrace each other\’s differences and aren\’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we\’re making insurance matter.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.
Our hybrid way of working is unique. We ask you to spend at least one day a week in either our London or Halifax office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it\’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work – helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career – and we\’ll provide you with the tools, support, and freedom to do it well.
We reward our people well. Join us and you\’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that\’s just for starters.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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Senior Technical Claims Handler employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Claims Handler
✨Tip Number 1
Familiarise yourself with Zego's mission and values. Understanding their approach to motor insurance and how they aim to improve the customer experience will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Zego on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Stay updated on trends in the UK insurance market, especially regarding motor claims and Insurtech innovations. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to Zego's goals.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your analytical skills and ability to drive improvements in claims processes. Highlighting your successes in similar roles will make you a more compelling candidate for the Senior Technical Claims Handler position.
We think you need these skills to ace Senior Technical Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant motor claims experience, especially with Insurtech or Motor Insurance providers. Emphasise your skills in handling Third Party claims and any familiarity with the MOJ portal.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming the claims process and how your analytical skills can enhance customer experience. Mention specific examples of how you've improved processes in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to articulate ideas clearly and work collaboratively across teams.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you have contributed to continuous improvement in claims processes. This could include training initiatives, audits, or data-driven enhancements that led to better outcomes.
How to prepare for a job interview at Zego
✨Understand the Company Culture
Before your interview, take some time to research Zego's company culture. They value innovation and inclusivity, so be prepared to discuss how your values align with theirs and how you can contribute to their mission of redefining the claims process.
✨Showcase Your Technical Knowledge
As a Senior Technical Claims Handler, you'll need to demonstrate your expertise in motor claims, especially Third Party claims. Be ready to discuss specific cases you've handled and how your analytical skills have led to successful outcomes.
✨Prepare for Data-Driven Questions
Zego emphasises the importance of data in enhancing customer experience. Prepare to discuss how you've used data in previous roles to drive improvements or identify opportunities for savings, showcasing your analytical mindset.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, as you'll need to collaborate with various teams. Consider examples where your communication skills have made a positive impact in your previous positions.