Zego is hiring for a Senior Complaints Lead to drive the FCA-regulated complaints function. You will lead a team, manage end-to-end RCA processes, and ensure regulatory compliance across FOS, DISP, and Consumer Duty.
The role emphasizes AI-enabled insights and proactive governance engagement. The position supports Zego’s hybrid work model with UK offices in central London or Halifax, offering growth and exposure to scalable customer outcomes within a dynamic, AI-forward insurance tech
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Senior Complaints & Regulatory Lead employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
