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- Tasks: Review and action non-compliance cases, ensuring fair policy cancellations.
- Company: Zego is revolutionising motor insurance for good drivers since 2016.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, and generous holidays.
- Why this job: Join a mission-driven team focused on fairness and safety in motor insurance.
- Qualifications: Strong analytical skills and experience in insurance or risk operations required.
- Other info: Flexible hybrid working model with one day in the Halifax office.
The predicted salary is between 36000 - 60000 £ per year.
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At Zego, we understand that traditional motor insurance holds good drivers back. It\’s too complicated, too expensive, and it doesn\’t reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We\’ve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post\’s Claims & Fraud Awards. And we’re only just getting started.
That’s where you come in…
As a Policy Enforcement Executive in our Operations team, you’ll play a critical role in protecting Zego from risk by taking action on customers who fall outside our driving and compliance standards. You’ll be responsible for cancelling policies that breach our rules – including those with persistent poor driving scores or failure to meet policy requirements.
This role is ideal for someone with an investigative mindset, great judgment, and a passion for upholding fairness and safety in motor insurance.
What You\’ll Be Doing
- Actioning Non-Compliance/Poor drivers: Review accounts that have triggered alerts related to unsafe driving, telematics scores, or policy breaches. Take swift and fair action to cancel policies where required.
- Risk Identification: Spot patterns of non-compliance and driving behaviour that fall below Zego’s thresholds. Help define and refine our approach to policy enforcement.
- Decision Making: Cancel policies in line with internal processes and FCA guidelines, documenting each case clearly and accurately.
- Customer Communication: Deliver clear and professional messages to customers around cancellations, helping them understand the reasons behind our decisions while maintaining Zego’s tone of voice.
- Cross-Team Collaboration: Work closely with our, Fraud, Customer Service and product teams to share insights, streamline processes, and protect our customers and brand.
- Continuous Improvement: Provide feedback on current processes and help evolve our risk response strategy in line with emerging trends and technologies.
What You\’ll Need to Be Successful
- Strong analytical thinking – You can quickly assess risk indicators and apply consistent, fair judgment in difficult decisions.
- Insurance or risk operations experience – You’ve worked within insurance before, ideally in fraud, claims, or underwriting.
- Great communication skills – You’re comfortable delivering firm but empathetic messages to customers, both in writing and over the phone.
- Confident decision-making – You’re comfortable working autonomously and can defend your choices when challenged.
- Process-driven mindset – You follow procedures with care but aren’t afraid to suggest improvements.
- Curious and tech-friendly – You enjoy using tools to support your work and are eager to learn new systems.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.
Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend one day a week in our central Halifax office. You have the flexibility to choose the day that works best for you and your team. We offer a Hybrid contribution for all company-wide events (3 per year) and help you pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work – helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career – and we’ll provide you with the tools, support, and freedom to do it well.
We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.
We’re an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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Risk Management Executive employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk Management Executive
✨Tip Number 1
Familiarise yourself with Zego's mission and values. Understanding their approach to insurance and customer service will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your analytical skills. Since the role requires strong analytical thinking, practice assessing risk indicators and making decisions based on data. You might even want to prepare examples from your past experience where you've successfully identified risks.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific situations related to policy enforcement and customer communication. This will demonstrate your decision-making skills and ability to communicate effectively under pressure.
✨Tip Number 4
Network with current or former employees of Zego. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Risk Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk management or insurance. Emphasise any roles where you've demonstrated analytical thinking, decision-making, and communication skills, as these are crucial for the Risk Management Executive position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for upholding fairness and safety in motor insurance. Mention specific examples from your past work that showcase your investigative mindset and ability to handle non-compliance issues effectively.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your strong analytical thinking. Discuss situations where you identified risk indicators and made decisions based on data, as this aligns with the responsibilities of the role.
Highlight Team Collaboration: Mention any experiences where you collaborated with different teams to achieve a common goal. This is important as the role involves working closely with Fraud, Customer Service, and product teams to streamline processes.
How to prepare for a job interview at Zego
✨Showcase Your Analytical Skills
As a Risk Management Executive, strong analytical thinking is crucial. Be prepared to discuss specific examples where you've assessed risk indicators and made decisions based on your findings. Highlight any tools or methodologies you used to support your analysis.
✨Demonstrate Your Communication Skills
You'll need to deliver firm but empathetic messages to customers. Practice articulating your thoughts clearly and professionally, especially when discussing difficult topics like policy cancellations. Consider role-playing scenarios to build your confidence.
✨Familiarise Yourself with Insurance Processes
Since the role involves policy enforcement, having a solid understanding of insurance operations is key. Brush up on relevant regulations and internal processes, particularly those related to compliance and decision-making in the insurance sector.
✨Emphasise Your Collaborative Spirit
Zego values cross-team collaboration. Be ready to share examples of how you've worked effectively with other teams in the past. Discuss how you can contribute to streamlining processes and sharing insights to enhance overall performance.