Large Loss Claims Handler in London

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.

As a Large Loss Handler, you will provide critical support in the management of high-value, complex claims (typically exceeding £100,000). You will be responsible for the "front-end" of the claim: conducting deep-dive investigations, assessing policy indemnity, and coordinating the various moving parts, to ensure a proactive and accurate resolution.

What you will be doing:

• Analyse the mechanics of the accident (e.g., CCTV, police reports, dashcam) to determine the breach of duty and potential contributory negligence.
• Review policy wordings to confirm coverage and evaluate liability based on early evidence and case law.
• Evaluate the link between the incident and the injuries sustained.
• Identify the need for early medical evidence from multi-disciplinary experts (orthopedic, neurological, or psychiatric).
• Act as a central point of contact for third-party suppliers, including credit hire suppliers, third party insurers and solicitors.
• Work closely with panel solicitors to gather evidence, draft witness statements, and manage the flow of legal disclosure.
• Communicate empathetically yet firmly with customers to collect essential documentation, photos, and statements during what is often a traumatic period.
• Maintain meticulous records and financial reserves, ensuring that the potential spend on a claim is accurately reflected at all times.
• Work closely with the wider Large Loss team, offering assistance where needed.

What you will need to be successful:

• Experience in a Third Party claims role or have worked as a paralegal dealing with RTA claims before.
• Knowledge of OIC and MOJ portals.
• A positive and proactive mindset, displaying enthusiasm for acquiring new knowledge and embracing challenges.
• Ability to write in a clear, professional way and aren't afraid to pick up the phone.
• Resilience, as complex claims can be fast-paced and high-pressure.
• Curiosity, wanting to understand why a claim is being handled a certain way.
• An eye for detail and a flair for building rapport.
• Ability to multitask, set priorities and manage time effectively.

What's it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter.

How we work:

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. Your work location will be between your home and our office in Halifax, the setup will depend on your location. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI:

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well.

We reward our people well:

Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support your travel to the office or towards your own personal development. And that's just for starters!

Equal Opportunity:

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.