Zego is recruiting for a senior complaints leadership role in a hybrid London/Hyne office setup. You will lead a complaints resolution team within FCA-regulated insurance or financial services, driving root-cause analysis, governance, and regulatory reporting while focusing on consumer outcomes and AI-enabled MI.
You will influence policy and product with data-driven insights. You will collaborate with senior leaders, own escalation processes, and ensure robust compliance with DISP, ICOBS, and
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Head of Complaints & Regulatory Excellence in London employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
