Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve Zego's arrears and collections function while driving operational efficiency.
- Company: Join an award-winning tech company revolutionising motor insurance and lending.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, and generous holiday allowance.
- Why this job: Make a real impact by optimising processes and developing high-performing teams.
- Qualifications: Experience in arrears, recoveries, or credit operations with strong people management skills.
- Other info: Flexible hybrid working model with opportunities for career growth and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn’t reflect how well you actually drive. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We’ve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards. Now, we are excited to enter the lending market, expanding our mission to empower drivers with smarter financial solutions. And we’re only just getting started.
Purpose of the Role
We’re looking for an experienced Team Leader to lead and continuously improve Zego's arrears and collections function as we expand. This role is ideal for someone who excels at optimising processes, improving performance, and developing high-performing teams. You’ll take ownership of end-to-end arrears and recoveries activity, driving operational efficiency, strengthening controls, and enhancing customer outcomes, while balancing regulatory requirements, risk management, and commercial performance. You’ll work closely with Finance, Risk, Product, Legal, and Operations to identify improvement opportunities, embed best-practice ways of working, and ensure our credit and recoveries approach remains compliant, customer-focused, and scalable as the business grows.
What You’ll Be Working On
- Recoveries, Arrears & Credit Operations
Support with the design and implementation of Zego's arrears and recoveries strategy, covering early intervention, late-stage collections, and recoveries. Own day-to-day performance across arrears and recoveries outcomes. Develop and maintain collections procedures, and playbooks, aligned with FCA regulation and Treating Customers Fairly (TCF). Introduce clear segmentation and treatment strategies to improve customer engagement and outcomes. - Process Design & Continuous Improvement
Identify inefficiencies and lead continuous improvement initiatives to reduce arrears and improve resolution times. Partner with Product and Tech to help shape systems, tooling, and automation to support recovery operations. Use MI and data insights to track performance, identify trends, and inform decision-making. - Team Leadership & Capability Building
Build, lead, and develop a high-performing arrears and recoveries team. Set clear goals, KPIs, and quality standards, ensuring accountability and strong performance management. Design and deliver training programmes, coaching plans, and onboarding for new joiners. Create a culture of ownership, resilience, and customer empathy, ensuring difficult conversations are handled professionally and fairly. Support career development and progression within the team. - Stakeholder & Regulatory Collaboration
Act as the subject matter expert for arrears and recoveries across the business. Partner with Risk and Compliance to ensure all activity meets regulatory expectations (FCA, CONC, GDPR, AML). Provide insights and recommendations to senior leadership on credit performance, risks, and improvement opportunities.
What You’ll Need to Be Successful
Proven experience in arrears, recoveries, or credit operations, ideally within consumer lending, premium finance, or financial services. Strong people management experience, including coaching, performance management, and team development. Experience setting up or improving collections and recovery processes in a growing or changing environment. Solid understanding of credit risk, arrears management, and regulatory requirements (FCA, TCF, GDPR). Ability to balance commercial outcomes with fair customer treatment. Confident stakeholder manager, able to influence across teams and seniority levels. Professional qualifications (e.g. CICM) or equivalent hands-on experience are valued. Compliance training (KYC, AML, GDPR, TCF) is highly desirable.
What’s it like to work at Zego
Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other’s differences and seek to understand fresh perspectives.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on people@zego.com.
Collections and Recoveries Team Leader in London employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections and Recoveries Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Zego or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching Zego's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Zego team.
We think you need these skills to ace Collections and Recoveries Team Leader in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections and Recoveries Team Leader role. Highlight your experience in arrears and recoveries, and show us how you can optimise processes and lead high-performing teams.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved performance or developed teams in previous roles. Numbers and results speak volumes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the role. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zego
✨Know Your Stuff
Before the interview, make sure you understand Zego's mission and values. Familiarise yourself with their approach to collections and recoveries, especially how they balance customer treatment with commercial outcomes. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your people management experience. Prepare examples of how you've successfully built and developed high-performing teams in the past. Highlight any training programmes or coaching plans you've implemented to showcase your capability in nurturing talent.
✨Be Data-Driven
Zego values insights from data, so come prepared to discuss how you've used MI and data insights to track performance and inform decision-making in previous roles. Think of specific instances where your analytical skills led to improved outcomes in arrears or recoveries.
✨Prepare for Scenario Questions
Expect questions about handling difficult conversations and balancing regulatory requirements with customer empathy. Think through scenarios where you've had to navigate these challenges and be ready to share your thought process and the outcomes of your actions.
