At a Glance
- Tasks: Support customers via phone, email, and LiveChat while ensuring high satisfaction levels.
- Company: Join Zego, a dynamic commercial motor insurer transforming the industry.
- Benefits: Enjoy competitive salary, private medical insurance, share options, and generous holiday allowance.
- Other info: Flexible remote work, career growth opportunities, and a supportive, diverse environment.
- Why this job: Be part of a vibrant team making insurance fairer and more human for everyone.
- Qualifications: Experience in customer service, strong communication skills, and a passion for customer experience.
The predicted salary is between 30000 - 40000 £ per year.
About Zego
We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.
When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe. So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come.
Who we're looking for
We’re on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego’s growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service.
What you'll be doing:
You will assist our customers by phone, dealing with Sales & Support related enquiries.
You will ensure customer satisfaction and provide professional customer support over the phone.
You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone.
You will respond promptly to customer inquiries by email and live chat.
You will build a knowledge of our products inside and out so that you can answer questions.
You will input customer information and data provided into an in-house system.
What you'll need to be successful in this role:
You have proven skills working within a high performing target-driven customer service environment.
You are obsessive about customer experience and act as an advocate for our customers.
You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport.
You have an ability to multitask, set priorities and manage time effectively.
You are adaptable to change & a fast learner.
You are able to remotely work 37.5-hours between the hours of 8am - 7pm Monday - Sunday.
What’s it like to work at Zego?
Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.
How we work
We foster a flexible approach that empowers every Zegon to perform at their best. Your training will be delivered in our London office for the first 1-2 weeks, after that, you will be able to work mostly remote. We'll ask you to attend our team and company-wide events, normally once every couple of months. We will provide a contribution to help pay towards travel costs when attending company and team events.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you’ll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that’s just for starters. We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Call Centre Customer Support Executive in London employer: Zego
At Zego, we pride ourselves on being an innovative employer that champions flexibility and creativity in the workplace. Our remote work culture empowers employees to thrive while enjoying competitive benefits and ample opportunities for professional growth in the rapidly evolving field of AI product management. Join us in transforming the insurance landscape from anywhere, and be part of a team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Customer Support Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zego. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zego before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Customer Support Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zego:Your cover letter is your chance to shine! Tell us why you want to work at Zego specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zego!
How to prepare for a job interview at Zego
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
