Zego is seeking a strategic leader to head its complaints function across Customer Support, FOS Complaints and Claims, ensuring compliance with DISP and the Consumer Duty.
You will own the operating model, drive RCA and continuous improvement, and supervise regulatory reporting and governance interactions with Legal and Claims leadership.
This role demands an AI-first approach, strong leadership, and a track record in FCA-regulated environments to deliver fair, accurate outcomes.
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Head of Complaints & Regulatory Outcomes (AI-Driven) employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
