At a Glance
- Tasks: Handle customer claims with empathy and accuracy via phone, email, and live chat.
- Company: Join Zego, a leader in AI-driven insurance innovation.
- Benefits: Competitive salary, performance bonuses, share options, and private medical insurance.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting customers during challenging times.
- Qualifications: Call centre experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Insurance hasn't changed much in over a century. The way we live, work and travel has.
Good drivers are the entire point of Zego.
Seven in 10 drivers on the road are consistently good, but until telematics came along there was no way to prove it, so nearly everyone paid a price based on averages.
Zego is the company built to change that.
At Zego, we're leading the AI evolution in insurance.
We move fast, without the layers that usually slow things down.
AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes.
Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers.
Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career.
Purpose of the role
First Notification of Loss is the first thing a customer experiences after an accident, and it sets the tone for everything that follows.
In 18 months, every Zego customer reporting a loss will get an accurate, empathetic first contact and be routed to the right next step first time.
You are the reason claims start clean, so the rest of the journey runs smoothly.
- What you will be doing
- Handle First Notification of Loss queries by phone, email and live chat with empathy, accuracy and efficiency.
- Capture every relevant claim detail correctly at first contact, so nothing has to be chased again later.
- Triage customers and route them to the right next step in their claims journey.
- Leave customers feeling heard, supported and informed at a genuinely difficult moment.
- Keep records in our claims management systems accurate, protecting data quality at every stage.
- Work with the wider Claims team and supply chain partners so claims progress smoothly from the very first touchpoint.
- What you will need to be successful
- Call centre experience. You have worked in a call centre and in a fast paced environment. Insurance experience is not required.
- Empathy under pressure. You communicate with clarity and warmth, especially when customers are in distress.
- An eye for detail. You get the facts right and build rapport quickly over the phone.
- Prioritisation at volume. You can multitask, set priorities and manage your time in a high volume contact centre.
- Shift availability. 37.5 hours a week, five days out of seven, on shifts between 8am and 6pm Monday to Sunday. That normally means one weekend a month.
- You work AI-first.
You will use AI daily here, and we mean daily.
You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly.
People who wait to be trained will find this uncomfortable.
What it's like to work at Zego
At Zego, we operate like a high-performing sports team. We come together as one, driven by ambition, backed by real support, and united by a shared mission to win.
Working here means having the backing, the coaching, and an inclusive community of Zegons across the UK and Europe who celebrate your wins and raise your game.
It also means holding ourselves to high standards: moving with urgency, taking complete ownership, and embracing honest feedback that helps us continuously learn and evolve.
This is your opportunity for a career-defining experience, and one you will own.
Do not take our word for it. Read what Zegons say about us on Glassdoor.
The Zego ways of working
Teams work better with time to collaborate and space to get things done.
- We call it
- Zego
Hybrid: some of us are in our central London office weekly, others monthly or quarterly.
It is about finding the balance between face time and focus that produces great work and a healthy life around it.
We also make a point of getting everyone in the same room.
Teams come together every quarter, and once a year the whole company does, properly.
It is a serious investment and consistently one of the best parts of the year.
Here is what the last one looked like.
Benefits
- Market-competitive salary, benchmarked against your function and reviewed every year
- Annual performance bonus, linked to company performance and your contribution
- Share options, a real stake in the company and a share in the future you build
- Private medical insurance, for you and your family
- Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
- Cutting-edge systems and tools, so you always have what you need to drive your impact
Zego, leading the AI evolution in insurance.
There's more to Zego than just a job. Check out our blog for insights, stories and more.
We were also named
Best Insurance Company 2025 .
We're an equal opportunity employer and we value diversity at our company.
We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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FNOL Claims Handler Halifax, England, United Kingdom employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL Claims Handler Halifax, England, United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZEGO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZEGO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FNOL Claims Handler Halifax, England, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZEGO:Your cover letter is your chance to shine! Tell us why you want to work at ZEGO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZEGO!
How to prepare for a job interview at ZEGO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
