At a Glance
- Tasks: Be the first point of contact for customers, handling claims with empathy and efficiency.
- Company: Join Zego, a forward-thinking insurance company changing the game for good drivers.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, and generous holiday allowance.
- Other info: Flexible hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in customers' lives while growing your skills in a dynamic environment.
- Qualifications: A positive mindset, great communication skills, and a willingness to learn are key.
The predicted salary is between 30000 - 40000 € per year.
About Zego
At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we're only just getting started.
That's where you come in...
We're on the lookout for a passionate, driven, and eager FNOL Claims Handler to grow with our team in Halifax. This is a fantastic opportunity for individuals who may not have prior insurance experience but are eager to learn and thrive in a fast-paced, customer-facing environment.
What you will be doing
- You will be the first point of contact for customers at their most crucial moments, handling First Notification of Loss (FNOL) queries via phone, email and live chat, with empathy, accuracy, and efficiency.
- You will capture all relevant claim details accurately at first point of contact, ensuring customers are triaged and routed to the right next step in their claims journey.
- You will ensure that every customer interaction reflects Zego's commitment to exceptional service, leaving customers feeling heard, supported, and informed.
- You will work collaboratively with our wider Claims team and supply chain partners to ensure seamless claim progression from the very first touchpoint.
- You will maintain accurate records within our claims management systems, ensuring data quality at every stage.
What you will need to be successful
- You bring a positive and proactive mindset, displaying enthusiasm for acquiring new knowledge and embracing challenges.
- You have a natural ability to communicate with empathy and clarity, especially when customers are in distress.
- You’re happy to work in a call centre environment, building rapport and supporting customers.
- You have an eye for detail and a flair for building rapport quickly over the phone.
- You have the ability to multitask, set priorities, and manage time effectively in a high-volume contact centre environment.
We are looking for a dedicated and flexible individual to join our team. This position requires availability to work 37.5 hours per week. Our standard working hours include weekdays, evenings, and weekends, and you will be expected to work a 5 out of 7 days per week shift schedule. This role requires shift working:
- Monday to Friday: 8am-4:40pm or 9:30am - 6pm
- Saturday is 8am-6pm
- Sunday 10am-4pm
What's it like to work at Zego
Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. You would be expected to be in our Halifax office once or twice per month. We will provide a hybrid contribution to help pay towards your travel costs and cover the costs for all company-wide events (3 per year). We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.
Benefits
We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on people@zego.com.
FNOL Claims Handler Halifax, England, United Kingdom employer: Zego
Zego is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where every team member's contributions are valued. With a commitment to flexibility through hybrid working arrangements and a focus on continuous learning, Zego empowers its employees to thrive in a dynamic environment while enjoying competitive benefits such as private medical insurance and generous holiday allowances. Located in Halifax, this role provides a unique opportunity to be part of a diverse and inclusive team dedicated to transforming the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL Claims Handler Halifax, England, United Kingdom
✨Tip Number 1
Get to know Zego! Before your interview, dive into their mission and values. Understanding what drives them will help you connect better during the conversation.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with customers in distress, role-play scenarios with friends or family to get comfortable responding with care and clarity.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks effectively in high-pressure situations. It’s all about demonstrating that you can handle the heat!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Zego team.
We think you need these skills to ace FNOL Claims Handler Halifax, England, United Kingdom
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're eager to learn and grow with us at Zego. A positive attitude can make all the difference.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your ability to communicate with empathy and your knack for detail – these are key for an FNOL Claims Handler!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experiences and how they relate to the role. Avoid jargon and keep it simple!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Zego
✨Know Your Stuff
Before the interview, take some time to research Zego and their mission. Understand what FNOL means and how it impacts customers. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Empathy is Key
Since you'll be dealing with customers at their most crucial moments, practice demonstrating empathy in your responses. Think of examples from your past where you've helped someone in distress, even if it's not in a professional setting.
✨Show Off Your Communication Skills
Prepare to discuss how you can communicate clearly and effectively, especially in high-pressure situations. You might want to role-play common scenarios with a friend to get comfortable with articulating your thoughts under pressure.
✨Be Ready to Multitask
In a fast-paced environment like Zego, multitasking is essential. Think of times when you've successfully managed multiple tasks at once and be ready to share those experiences. This will demonstrate your ability to handle the demands of the role.
