At a Glance
- Tasks: Join our Claims team, handling customer queries and providing support during their time of need.
- Company: Zego is revolutionising motor insurance for good drivers, with a mission to simplify and lower costs.
- Benefits: Enjoy flexible hybrid working, competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Work 37.5 hours per week with flexible shifts; one day in the Halifax office required.
- Why this job: Be part of a dynamic team that values growth, inclusivity, and making a real impact in insurance.
- Qualifications: A positive mindset, attention to detail, and the ability to multitask are essential; no prior experience needed.
The predicted salary is between 28800 - 43200 £ per year.
Description
Insurance hasn't changed much in over a century. The way we live, work and travel has.
Good drivers are the entire point of Zego. Seven in 10 drivers on the road are consistently good, but until telematics came along there was no way to prove it, so nearly everyone paid a price based on averages. Zego is the company built to change that.
At Zego, we're leading the AI evolution in insurance.
We move fast, without the layers that usually slow things down. AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes. Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers. Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career.
Purpose of the role
A motor claim usually lands on a customer's worst day. In 18 months, Zego customers in that position will get a clear, fair outcome quickly, because you own their claim from first assessment through to settlement. Liability decisions will be accurate, costs controlled, and fraud caught early.
What you will be doing
- Settle a portfolio of motor claims through to final resolution, with accurate liability assessment and proactive cost control.
- Assess recovery and total loss claims using the evidence available, including dash cam footage, witness statements and police reports.
- Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle losses.
- Resolve disagreements over settlement figures and liability decisions with patience and data backed explanations.
- Issue settlements for repairs, medical bills and vehicles once a claim is finalised.
- Catch fraud early by investigating indicators and cross-referencing claim details against industry databases.
- Keep internal systems and customer files up to date, respond promptly to customer queries, and route customers to the right supplier.
What you will need to be successful
- Claims experience. Previous insurance claims experience, ideally within motor insurance.
- Fast paced customer service. You have worked in a fast paced customer service environment, ideally a call centre.
- Comfortable on phone and live chat. You are happy speaking to customers directly, in both channels.
- An eye for detail. You notice what does not add up, and you build rapport easily.
- Prioritisation. You can multitask, set priorities and manage your time effectively.
- You work AI-first. You will use AI daily here, and we mean daily. You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly. People who wait to be trained will find this uncomfortable.
What it's like to work at Zego
At Zego, we operate like a high-performing sports team. We come together as one, driven by ambition, backed by real support, and united by a shared mission to win.
Working here means having the backing, the coaching, and an inclusive community of Zegons across the UK and Europe who celebrate your wins and raise your game. It also means holding ourselves to high standards: moving with urgency, taking complete ownership, and embracing honest feedback that helps us continuously learn and evolve.
This is your opportunity for a career-defining experience, and one you will own.
Do not take our word for it. Read what Zegons say about us on Glassdoor.
The Zego ways of working
Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It is about finding the balance between face time and focus that produces great work and a healthy life around it.
We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It is a serious investment and consistently one of the best parts of the year. Here is what the last one looked like.
Benefits
- Market-competitive salary, benchmarked against your function and reviewed every year
- Annual performance bonus, linked to company performance and your contribution
- Share options, a real stake in the company and a share in the future you build
- Private medical insurance, for you and your family
- Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
- Cutting-edge systems and tools, so you always have what you need to drive your impact
If you're ready to help build the real-time, data-driven infrastructure for an intelligent world, we want to hear from you.
Zego, leading the AI evolution in insurance.
There's more to Zego than just a job. Check out our blog for insights, stories and more.
We were also named Best Insurance Company 2025.
We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Claims Handler in Halifax employer: Zego
At Zego, we pride ourselves on being an innovative employer that champions flexibility and creativity in the workplace. Our remote work culture empowers employees to thrive while enjoying competitive benefits and ample opportunities for professional growth in the rapidly evolving field of AI product management. Join us in transforming the insurance landscape from anywhere, and be part of a team that values your contributions and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Claims Handler in Halifax
✨Tip Number 1
Familiarise yourself with Zego's mission and values. Understanding their approach to insurance and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your ability to handle customer queries effectively. Think of examples from past experiences where you've successfully resolved issues or built rapport with customers, even if they are from different industries.
✨Tip Number 3
Highlight your adaptability and willingness to learn. Since Zego is open to candidates without prior insurance experience, emphasise your eagerness to embrace new challenges and acquire knowledge in the insurance sector.
✨Tip Number 4
Be ready to discuss your time management skills. Given the role requires multitasking and managing priorities, prepare examples that demonstrate how you've successfully balanced multiple responsibilities in previous roles.
We think you need these skills to ace Customer Claims Handler in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the role of a Customer Claims Handler. Emphasise your customer service experience, attention to detail, and ability to handle multiple tasks.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Zego's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Showcase Your Soft Skills:In your application, highlight soft skills such as communication, empathy, and problem-solving. These are crucial for a Claims Handler role, where you'll be dealing with customers in distressing situations.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Zego
✨Show Enthusiasm for Learning
Zego values individuals who are eager to learn and grow. During your interview, express your enthusiasm for acquiring new knowledge and how you embrace challenges. Share examples of how you've tackled new tasks in the past.
✨Demonstrate Customer Focus
As a Claims Handler, you'll be the first point of contact for customers in need. Highlight your ability to provide excellent customer service and share any relevant experiences where you successfully resolved customer issues or built rapport.
✨Highlight Your Multitasking Skills
The role requires effective time management and the ability to multitask. Be prepared to discuss how you prioritise tasks and manage your time efficiently, especially in high-pressure situations.
✨Familiarise Yourself with Zego's Culture
Understanding Zego's unique culture and hybrid working model can set you apart. Research their values and be ready to discuss how you align with their mission to make insurance matter and how you can contribute to their team dynamic.
