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For Companies At a Glance
- Tasks: Support customers via phone, email, and LiveChat on weekends.
- Company: Join Zego, a leading commercial motor insurer on a mission to make insurance fairer.
- Benefits: Enjoy a competitive salary, private medical insurance, share options, and generous holiday allowance.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: Passionate about customer service with excellent communication skills and multitasking abilities.
- Other info: Work from our Central Halifax office with occasional team events in London.
We\’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We\’re making insurance fairer and more human for every one of them.
When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.
So far, we\’ve raised over $200 million in funding. We\’ve grown from a scrappy start-up into an industry changing organisation, and there\’s plenty more to come.
That\’s where you come in…
Who we\’re looking for
We\’re on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego\’s growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service.
This will be a Fixed Term 12 months contract, working part time Saturdays and Sundays only, with a potential of extension or permanent role after.
What you\’ll be doing
- You will work from our Central Halifax office
- You will assist our customers by phone, live chat and email and deal with Claims and Post Sale related enquiries
- You will ensure customer satisfaction and provide professional customer support
- You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
- You will respond promptly to customer inquiries and make sure all details are always logged on the internal CRM – ShareDo
- You will build a knowledge of our products inside and out so that you can answer questions
- You will input customer information and data provided into an in-house system
What you\’ll need to be successful in this role
- You have proven skills working within a high performing target-driven customer service environment
- You are obsessive about customer experience and act as an advocate for our customers
- You\’re able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
- You have an ability to multitask, set priorities and manage time effectively
- You are adaptable to change & a fast learner
- You are able to work in the office, on weekends- Saturday and Sunday between 9 am-5:30 pm.
What\’s it like to work at Zego?
Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.
Together, we\’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There\’s loads of room to learn and grow, and you\’ll get the freedom to steer your career wherever you want.
You\’ll work alongside a talented group who embrace each other\’s differences and aren\’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we\’re making insurance matter.
How we work
Our Central Halifax office will be your primary place of work, with team days and events at our central London office when we need to get together, normally once a quarter. We will cover most of your travel expenses to the office and quarterly meetings where necessary.
Our approach to AI
We believe in the power of AI to meaningfully improve how we work – helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career – and we\’ll provide you with the tools, support, and freedom to do it well.
We reward our people well. Join us and you\’ll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that\’s just for starters.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries: Technology, Information and Internet
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Customer Support Executive-FTC Weekends Only employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive-FTC Weekends Only
✨Tip Number 1
Familiarise yourself with Zego's products and services. Understanding the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you become more comfortable and confident in handling various inquiries.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences. Think of situations where you successfully managed multiple priorities, as this will be crucial for the role and can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for customer service by sharing personal anecdotes during your interactions with us. Highlighting your dedication to providing exceptional support will resonate well with our team and align with our customer-first mindset.
We think you need these skills to ace Customer Support Executive-FTC Weekends Only
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Executive at Zego. Familiarise yourself with their mission to make insurance fairer and more human, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in high-pressure environments. Mention specific examples where you've demonstrated excellent communication skills and a customer-first mindset.
Showcase Your Skills: Make sure to highlight your ability to multitask, prioritise effectively, and adapt to change. Use concrete examples to illustrate how you've successfully managed these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your understanding of Zego's mission. Explain why you're excited about the opportunity to work weekends and how you can contribute to their team.
How to prepare for a job interview at Zego
✨Know the Company Inside Out
Before your interview, make sure to research Zego thoroughly. Understand their mission to make insurance fairer and more human, and be ready to discuss how you can contribute to this goal. Familiarity with their products will help you answer questions confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences that showcase your ability to handle customer inquiries effectively. Highlight situations where you maintained a positive attitude, built rapport, and resolved issues, as these are crucial for a Customer Support Executive role.
✨Showcase Your Multitasking Abilities
Since the role requires multitasking and managing time effectively, be ready to discuss how you prioritise tasks in a busy environment. You might even want to share specific strategies or tools you use to stay organised and efficient.
✨Emphasise Adaptability and Learning
Zego values adaptability and quick learning. Be prepared to talk about times when you had to adapt to changes or learn new systems quickly. This will demonstrate that you can thrive in a dynamic work environment.