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- Tasks: Support customers via phone, email, and LiveChat while ensuring satisfaction.
- Company: Join Zego, a dynamic company focused on customer experience.
- Benefits: Enjoy competitive pay, private medical insurance, and generous holiday allowance.
- Other info: Hybrid work model with opportunities for overtime and career growth.
- Why this job: Make a real difference in customer satisfaction while working part-time on weekends.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
We're looking for a Customer Service Executive. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego's growth. This will be a Part Time- Weekend Only role with potential overtime available.
What you will be working on:
- You will work hybrid in this position (You'll need to be based in the UK), splitting your time between your home and our Halifax office.
- You will ensure customer satisfaction and provide professional customer support over live chat, emails and calls.
- You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers.
- You will respond promptly to customer inquiries.
- You will build a knowledge of our products inside and out so that you can answer questions.
- You will input customer information and data provided into an in-house system.
What you will need to be successful:
- You have proven skills working within a high performing target-driven customer sales and service environment.
- You are obsessive about customer experience and act as an advocate for our customer's needs.
- You're able to listen to customers' needs, focus on their core concerns, you have an eye for detail and a flair for building rapport.
- You have an ability to multitask, set priorities and manage time effectively.
- You are able to work every Saturday and Sunday 9am-6pm shifts.
Benefits:
- We reward our people well. You'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits.
- We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Service Executive - Part Time employer: Zego
Contact Detail:
Zego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Part Time
✨Tip Number 1
Get to know the company inside out! Research Zego's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and LiveChat, it's crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Executive - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like multitasking and building rapport.
Show Your Passion for Customer Service: We want to see your enthusiasm for helping customers! In your application, share examples of how you've gone above and beyond to ensure customer satisfaction. This will show us you're the right fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zego
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zego's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you listened to customers' needs and resolved their issues effectively. This will demonstrate your ability to build rapport and maintain a positive attitude.
✨Practice Multitasking
Since the role involves handling multiple inquiries at once, practice responding to hypothetical customer queries while managing other tasks. This will help you showcase your multitasking abilities during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think about how you would respond to difficult customers or high-pressure situations, and be prepared to discuss your thought process.