ZEGO is seeking a Team Leader for Claims Complaints to run a busy team of case handlers, balancing hands-on work with genuine people leadership. You’ll ensure investigations are thorough, outcomes fair, and aligned with DISP and Consumer Duty, reporting to the Complaints Manager and coordinating with the Customer Support & FOS Team Leader to keep standards high.
Experience in motor insurance claims, FCA-regulated environments, and an AI-first approach is essential, as you’ll leverage AI daily to
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AI-Driven Claims Complaints Lead in City of Westminster employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
