Lead Product Manager, Core Services in City of London

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest-priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.

Overview of the Product team

Product Managers at Zego are change-makers. We build and scale data-driven, impactful solutions that enable Zego to offer competitive and personalised insurance. Working in a fast-paced Agile environment, our team thrives on innovation, cross-functional collaboration, and driving measurable outcomes. From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance.

About the role

We are looking for a Lead Product Manager to join our Customer Experience Product team as the Product Lead for our Core Services domain. Core Services sit at the heart of Zego, powering every customer journey and underpinning the infrastructure that enables us to deliver insurance at scale. Over the next 12 months you will lead the prioritisation and discovery work to rebuild and enhance some of Zego’s most critical services. This is a role for someone who thrives on solving complex problems, navigating ambiguity, and turning technical challenges into customer and business value. You’ll work at the intersection of multiple business domains and play a key role in shaping how our systems evolve to meet Zego’s ambitious growth.

What you’ll be doing

• Lead discovery and prioritisation of initiatives to improve and rebuild our core services, ensuring they can scale with Zego’s growth.
• Translate complex business requirements into clear, deliverable solutions, balancing long-term vision with short-term delivery.
• Collaborate cross-functionally with engineering, data, legal and compliance teams to deliver robust backend services that enable exceptional and compliant customer experiences.
• Dive deep into technical detail to understand system dependencies, uncover risks, and make informed trade-offs.
• Partner with stakeholders across multiple business domains to align on priorities, manage competing demands, and deliver business impact.
• Measure success rigorously, setting KPIs to track reliability, scalability, and business outcomes, and using data to drive continuous improvement.
• Champion service excellence, ensuring our foundational products are resilient, compliant, and designed to support Zego’s long‑term strategy.

What you’ll need to be successful

• Significant experience as a Product Manager in a technical or platform-oriented role, ideally with exposure to backend services or complex systems.
• Strong technical literacy: comfortable engaging with engineers on system architecture, APIs, and service design.
• Proven ability to work across multiple business domains, balancing diverse requirements and delivering solutions that serve the bigger picture.
• Excellent problem‑solving skills: able to untangle complexity, manage dependencies, and create clarity where there is ambiguity.
• Outstanding communication and stakeholder management skills, with the ability to influence at all levels of the business.
• A track record of delivering impact in fast‑paced, high‑growth environments.
• A self‑starter mindset with ownership, accountability, and a bias for action.
• Experience working within insurance or financial services products.
• Experience working in a regulated environment, with a strong appreciation for embedding compliance into product design.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market‑competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that’s just for starters! There’s more to Zego than just a job - Check out our blog for insights, stories, and more.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.