Zego is seeking a Complaints Handler in London to own a caseload from acknowledgement to final response, investigate thoroughly, and explain outcomes clearly in line with DISP and Consumer Duty. You will collaborate with Claims, Fraud, Customer Support, and Sales to resolve cases and improve processes.
You’ll use AI-driven tools daily to enhance efficiency and accuracy, taking ownership and driving timely resolutions in a fast-paced environment.
AI-Driven Complaints Specialist (FCA Regulated) employer: ZEGO
Zego is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, you will have access to ongoing training and development opportunities while enjoying the flexibility of hybrid working in the vibrant city of Halifax. Join a team that values proactive problem-solving and offers a tech-driven environment, making your contributions impactful and rewarding.
